Customs Process Specialist and Customer Liaison

Damco Spain SL; Göteborgs kommun; On-site; SEK 320,000 - 420,000; Full time

Benefits offered by this job

In-house training

Development in international trade

Job summary

Maersk in Gothenburg seeks a Customs Process Administrator for the Customs Control Tower on a temporary assignment through 15 June 2027. You will serve as the main contact for customers and the local broker, driving continuous improvement in processes and solutions.

You will collaborate with team leaders and SMEs to understand needs, monitor KPI performance, and help implement improvements in workflows and systems.

Qualifications

• Minimum 1-3 years of experience in similar work.
• Good knowledge and IT understanding in Office programs and other case management systems.
• Flair for and interest in processes and systems.
• Good analysing skills.
• Good communicator with ability to understand and address customer challenges and work towards a solution.

Responsibilities

• Serving as the main point of contact for the customer and the local broker
• Identify and understand customer needs and challenges to effectively address and implement them in the workprocess
• Monitoring a timely and successful KPI performance by both CCT and local broker
• Tracking and analyzing account performance (KPI)

Skills

Office IT skills

Process mindset

Analytical skills

Communication

Customer focus

Tools

Case management systems

Job description

Maersk in Gothenburg seeks a Customs Process Administrator for the Customs Control Tower on a temporary assignment through 15 June 2027. You will serve as the main contact for customers and the local broker, driving continuous improvement in processes and solutions.

You will collaborate with team leaders and SMEs to understand needs, monitor KPI performance, and help implement improvements in workflows and systems.