Customs Process Administrator

A.P. Moller - Maersk; Göteborgs kommun; On-site; SEK 420,000 - 540,000; Full time

Job summary

Maersk seeks a Customs Process Administrator for our Customs Control Tower (CCT) in Gothenburg. This temporary role until 15 June 2027 focuses on serving as the primary contact for customers and the local broker while driving process improvements and KPI performance.

You will support continuous improvement, address customer challenges, and collaborate with team leaders and SMEs to implement solutions in trade processes and systems.

Qualifications

• 1–3 years of experience in similar work.
• Good knowledge of Office programs and casemanagement systems.
• Flair for and interest in processes and systems.
• Good analysing skills.
• Good communicator with ability to understand and address customer challenges and work towards a solution.
• English fluency.

Responsibilities

• Serving as the main point of contact for the customer and the local broker.
• Identify and understand customer needs and challenges to effectively address and implement them in the workprocess.
• Monitoring a timely and successful KPI performance by both CCT and local broker.
• Tracking and analyzing account performance (KPI).
• Issue Resolution.

Skills

Office proficiency

Casemanagement systems

Process mindset

Analytical skills

Customer communication

English fluency

Job description

We are looking for a Customs Process Administrator to our Customs Control Tower (CCT) in Gothenburg

This is a temporary position (vikariat) until the 15th of June 2027.

Together with the team you will drive customer relations. You will be the focal point for CCT customers, team leaders and SME when it comes to customer processes and solutions. Enabling Continuous Improvement by recognizing, recommending, testing and implementing areas of improvement, both process and solution related.

Key accountabilities and responsibilities:

• Serving as the main point of contact for the customer and the local broker
• Identify and understand customer needs and challenges to effectively address and implement them in the workprocess
• Monitoring a timely and successful KPI performance by both CCT and local broker
• Tracking and analyzing account performance (KPI)
• Issue Resoluton

We are looking for someone who wants a varied and developing job. Is service-oriented with the ability to solve the customer’s assignment in a fast, thorough and pleasant way.

Required Experience and skills:

• Minimum 1-3 years of experience of similar work is preferable.
• Have a good knowledge and IT understanding in Office programs and other casemanagement systems.
• Flair for and interest in processes and systems.
• Good analysing skills
• Good communicator with ability to understand and address customer challenges and work towards a solution
• English fluency.

We offer in-house training and good opportunities to develop in international trade.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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