Customs Process & Customer Experience Coordinator

A.P. Moller - Maersk; Göteborgs kommun; On-site; SEK 420,000 - 540,000; Full time

Job summary

Maersk seeks a Customs Process Administrator for our Customs Control Tower (CCT) in Gothenburg. This temporary role until 15 June 2027 focuses on serving as the primary contact for customers and the local broker while driving process improvements and KPI performance.

You will support continuous improvement, address customer challenges, and collaborate with team leaders and SMEs to implement solutions in trade processes and systems.

Qualifications

• 1–3 years of experience in similar work.
• Good knowledge of Office programs and casemanagement systems.
• Flair for and interest in processes and systems.
• Good analysing skills.
• Good communicator with ability to understand and address customer challenges and work towards a solution.
• English fluency.

Responsibilities

• Serving as the main point of contact for the customer and the local broker.
• Identify and understand customer needs and challenges to effectively address and implement them in the workprocess.
• Monitoring a timely and successful KPI performance by both CCT and local broker.
• Tracking and analyzing account performance (KPI).
• Issue Resolution.

Skills

Office proficiency

Casemanagement systems

Process mindset

Analytical skills

Customer communication

English fluency

Job description

Maersk seeks a Customs Process Administrator for our Customs Control Tower (CCT) in Gothenburg. This temporary role until 15 June 2027 focuses on serving as the primary contact for customers and the local broker while driving process improvements and KPI performance.

You will support continuous improvement, address customer challenges, and collaborate with team leaders and SMEs to implement solutions in trade processes and systems.