Customs Control Tower: Operational Account Owner

A.P. Moller - Maersk; Strömstads kommun; On-site; SEK 420,000 - 660,000; Full time

Job summary

Maersk Customs Services in Sweden is seeking an Operational Account Owner to act as the main contact for customers, oversee the operational delivery, and drive improvements within customs processes.

In this role you will work in an international environment, collaborating with internal and external partners to optimize the customer experience by identifying issues and escalating where needed.

Qualifications

• 1–3 years experience in Customs Control Tower administration or operational customs handling.
• Good general system and IT understanding.
• Ability to analyze operational results and identify improvement opportunities.
• Very good communication and collaboration skills.

Responsibilities

• Be the operational contact person for the customer and local customs brokers.
• Build and develop strong customer relationships.
• Follow up KPIs, cases and activities.
• Conduct regular operational customer meetings.
• Identify and drive improvements within processes and systems.
• Coordinate with internal and external stakeholders.
• Handle customer inquiries and ensure issues are escalated to the right function.
• Ensure customer needs and operational challenges are addressed within the Customs Control Tower scope.

Skills

Customer orientation

Communication

Structured

Problem solving

Job description

Maersk Customs Services in Sweden is seeking an Operational Account Owner to act as the main contact for customers, oversee the operational delivery, and drive improvements within customs processes.

In this role you will work in an international environment, collaborating with internal and external partners to optimize the customer experience by identifying issues and escalating where needed.