Operational Account Owner – Customs Control Tower

A.P. Moller - Maersk; Strömstads kommun; Presencial; SEK 420.000 - 660.000; Jornada completa

Descripción de la vacante

Maersk Customs Services in Sweden is seeking an Operational Account Owner to act as the main contact for customers, oversee the operational delivery, and drive improvements within customs processes.

In this role you will work in an international environment, collaborating with internal and external partners to optimize the customer experience by identifying issues and escalating where needed.

Formación

• 1–3 years experience in Customs Control Tower administration or operational customs handling.
• Good general system and IT understanding.
• Ability to analyze operational results and identify improvement opportunities.
• Very good communication and collaboration skills.

Responsabilidades

• Be the operational contact person for the customer and local customs brokers.
• Build and develop strong customer relationships.
• Follow up KPIs, cases and activities.
• Conduct regular operational customer meetings.
• Identify and drive improvements within processes and systems.
• Coordinate with internal and external stakeholders.
• Handle customer inquiries and ensure issues are escalated to the right function.
• Ensure customer needs and operational challenges are addressed within the Customs Control Tower scope.

Conocimientos

Customer orientation

Communication

Structured

Problem solving

Descripción del empleo

Operational Account Owner – Customs Control Tower

Vill du arbeta nära våra kunder och samtidigt bidra till att utveckla processer och operativa lösningar inom tullverksamhet?

Think Global, Work Local with Maersk Customs Service!

Are you ready to be part of an organization on an industry-defining transformation journey that will change the world?

Maersk, a global leader in logistics, is on a journey to transform the logistics industry and Customs Services is at the heart of this integrator strategy. With end-to-end customs visibility, Maersk Customs Services, offer global reach and local expertise to help customers navigate customs processes, and seamlessly coordinate their supply chains, ensuring the timely movement of goods.

To work at Maersk Customs Services is to work with the world. With over 60,000 unique customers, actively trading in 139 countries worldwide with a global delivery network spread across 113 countries, you will be working in a truly international environment.

Our end-to-end logistics services is constantly improving and with that our growing suite of digital solutions as well, which you can use to your benefit as part of our team in Customs Services.

Find yourself welcome in our diverse and inclusive culture, working alongside a team of more than 2,200 trade and customs experts around the world, where you are valued for who you are and rewarded for what you bring.

Are you ready to play your part in this?

Operational Account Owner – Customs Control Tower

Vill du arbeta nära våra kunder och samtidigt bidra till att utveckla processer och operativa lösningar inom tullverksamhet?

Vi söker en engagerad och lösningsorienterad Operational Account Owner till vårt Customs Control Tower.

Om rollen

Som Operational Account Owner är du en viktig kontaktpunkt för våra kunder och ansvarar för att följa upp den operativa leveransen, hantera kundfrågor och driva förbättringar tillsammans med interna och externa samarbetspartners.

Dina huvudsakliga arbetsuppgifter

• Vara operativ kontaktperson för kunden och lokala tullombud.
• Bygga och utveckla goda kundrelationer.
• Följa upp KPI:er, ärenden och aktiviteter.
• Genomföra regelbundna operativa kundmöten.
• Identifiera och driva förbättringar inom processer och system.
• Koordinera med interna och externa intressenter.
• Hantera kundfrågor och säkerställa att problem eskaleras till rätt funktion.
• Säkerställa att kundens behov och operativa utmaningar hanteras inom Customs Control Towers ansvarsområde.

Vem söker vi?

Vi söker dig som är kundorienterad, kommunikativ, strukturerad och lösningsorienterad och som trivs med att ta ansvar och driva frågor framåt.

Vi ser gärna att du har:

• 1–3 års erfarenhet av Customs Control Tower-administration eller operativ tullhantering.
• God generell system- och IT-förståelse.
• Förmåga att analysera operativa resultat och identifiera förbättringsmöjligheter.
• Mycket god kommunikations- och samarbetsförmåga.

Vi erbjuder

Du får en central roll med stor möjlighet att påverka kundupplevelsen och utvecklingen av våra operativa arbetssätt. Du arbetar i en internationell miljö med många kontaktytor och får möjlighet att kombinera kundrelationer, tullverksamhet, analys och förbättringsarbete.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].