Customs Process Administrator

APM Terminals; Göteborgs kommun; On-site; SEK 320,000 - 440,000; Full time

Job summary

Maersk Customs Services is seeking a customer-focused professional to act as the main contact for customers and local brokers. You will identify needs, address challenges, and monitor KPI performance across accounts to ensure timely, accurate service.

The role requires 1–3 years of relevant experience, strong Office and case-management system skills, and excellent communication in English. A diverse, international team offers ongoing training and development opportunities.

Qualifications

• 1–3 years of experience in a similar role.
• Strong knowledge of Office programs and case-management systems.
• Analytical mindset with interest in processes and systems.
• Excellent communication and English fluency.

Responsibilities

• Serve as the main point of contact for the customer and local broker.
• Identify and understand customer needs and address them in work processes.
• Monitor KPI performance by the customer care team and local broker.
• Track and analyze account performance (KPI).
• Resolve issues promptly and professionally.

Skills

Customer service

Communication skills

Analytical skills

Office software proficiency

English fluency

Process orientation

Tools

Case-management systems

Job description

Think Global, Work Local with Maersk Customs Service! Are you ready to be part of an organization on an industry‑defining transformation journey that will change the world? Maersk, a global leader in logistics, is on a journey to transform the logistics industry and Customs Services is at the heart of this integrator strategy. With end‑to‑end customs visibility, Maersk Customs Services offers global reach and local expertise to help customers navigate customs processes, and seamlessly coordinate their supply chains, ensuring the timely movement of goods. To work at Maersk Customs Services is to work with the world. With over 60,000 unique customers actively trading in 139 countries worldwide and a global delivery network spread across 113 countries, you will be working in a truly international environment. Our end‑to‑end logistics services are constantly improving and with that our growing suite of digital solutions is available to you as part of our team in Customs Services. We welcome you into a diverse and inclusive culture, working alongside a team of more than 2,200 trade and customs experts worldwide, where you are valued for who you are and rewarded for what you bring.

Key accountabilities and responsibilities

• Serving as the main point of contact for the customer and the local broker
• Identify and understand customer needs and challenges to effectively address and implement them in the workprocess
• Monitoring a timely and successful KPI performance by both CCT and local broker
• Tracking and analyzing account performance (KPI)
• Issue resolution

As an employee with us, you will be part of an international company that offers stimulating work with a positive working climate. We are looking for someone who wants a varied and developing job and is service‑oriented with the ability to solve the customer's assignment in a fast, thorough and pleasant way.

Required Experience and skills

• Minimum 1-3 years of experience of similar work is preferable.
• Have a good knowledge and IT understanding in Office programs and other case‑management systems.
• Flair for and interest in processes and systems. Good analytical skills.
• Good communicator with ability to understand and address customer challenges and work towards a solution.
• English fluency.

You will arrive at a workplace with nice colleagues. We offer in‑house training and good opportunities to develop in international trade. It would be great to have you on our team – welcome with your application.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal‑opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With a simple end‑to‑end offering of products and digital services, seamless customer engagement and a superior end‑to‑end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere— all over the world. For more information click here. All the way.