Global Customs Coordinator

APM Terminals; Göteborgs kommun; On-site; SEK 320,000 - 440,000; Full time

Job summary

Maersk Customs Services is seeking a customer-focused professional to act as the main contact for customers and local brokers. You will identify needs, address challenges, and monitor KPI performance across accounts to ensure timely, accurate service.

The role requires 1–3 years of relevant experience, strong Office and case-management system skills, and excellent communication in English. A diverse, international team offers ongoing training and development opportunities.

Qualifications

• 1–3 years of experience in a similar role.
• Strong knowledge of Office programs and case-management systems.
• Analytical mindset with interest in processes and systems.
• Excellent communication and English fluency.

Responsibilities

• Serve as the main point of contact for the customer and local broker.
• Identify and understand customer needs and address them in work processes.
• Monitor KPI performance by the customer care team and local broker.
• Track and analyze account performance (KPI).
• Resolve issues promptly and professionally.

Skills

Customer service

Communication skills

Analytical skills

Office software proficiency

English fluency

Process orientation

Tools

Case-management systems

Job description

Maersk Customs Services is seeking a customer-focused professional to act as the main contact for customers and local brokers. You will identify needs, address challenges, and monitor KPI performance across accounts to ensure timely, accurate service.

The role requires 1–3 years of relevant experience, strong Office and case-management system skills, and excellent communication in English. A diverse, international team offers ongoing training and development opportunities.