Customer Support Specialist — Hybrid, Growth Role

Epassi; Stockholms kommun; Hybrid; SEK 334,800 - 446,400; Full time

Benefits offered by this job

Private health care

Lunch benefit

Wellbeing benefit

Snacks at the office

Job summary

Epassi, a leading provider of employee benefit solutions, is seeking a Customer Support Agent in Stockholm. This role involves providing outstanding support to end-users, clients, and partners through various channels, including phone, email, and chat.

The ideal candidate will have experience in customer service, be detail-oriented, and have a passion for technology. This position offers a hybrid work model and a range of benefits aimed at enhancing employee wellbeing.

Qualifications

• 1-2 years of experience in customer service or a relevant field is a merit.
• Swedish and English at a professional working proficiency are essential.

Responsibilities

• Resolving customer support cases through phone, email and chat.
• Logging, categorising and updating support cases accurately.
• Troubleshooting issues with the Epassi application and platform.

Skills

Customer service experience

Technical aptitude

Communication skills

Active listening

Tools

Zendesk

Job description

Epassi, a leading provider of employee benefit solutions, is seeking a Customer Support Agent in Stockholm. This role involves providing outstanding support to end-users, clients, and partners through various channels, including phone, email, and chat.

The ideal candidate will have experience in customer service, be detail-oriented, and have a passion for technology. This position offers a hybrid work model and a range of benefits aimed at enhancing employee wellbeing.