Hybrid EU SaaS Support Specialist

Mercell; Stockholms kommun; Hybrid; SEK 30,000 - 50,000; Full time

Benefits offered by this job

Health and insurance plans

Pension plans

Paid parental leave

Social events

Competitive salary packages

Job summary

Mercell is seeking a Customer Service Agent in Stockholm to ensure a smooth experience for customers navigating public procurement. The role involves managing inquiries, providing solutions, and onboarding new users.

With a hybrid work model, employees enjoy flexibility while contributing to the company's mission. Ideal candidates are fluent in Swedish and English, with strong customer service experience. Join Mercell's dynamic team to make a real impact in public procurement.

Qualifications

• Minimum 2+ years in customer service or helpdesk roles.
• Ability to communicate technical topics clearly.
• Strong organizational skills to manage multiple inquiries.

Responsibilities

• Manage customer inquiries via phone, email, and digital channels.
• Provide clear responses and follow up for resolution.
• Support onboarding for new customers.

Skills

Customer service experience

Strong communication skills

Organizational skills

Problem-solving mindset

Technical proficiency with CRM tools

Fluency in Swedish and English

Fluency in Norwegian, Danish, or Finnish

Tools

Jira

CRM tools

Job description

Mercell is seeking a Customer Service Agent in Stockholm to ensure a smooth experience for customers navigating public procurement. The role involves managing inquiries, providing solutions, and onboarding new users.

With a hybrid work model, employees enjoy flexibility while contributing to the company's mission. Ideal candidates are fluent in Swedish and English, with strong customer service experience. Join Mercell's dynamic team to make a real impact in public procurement.