Stockholm CX Agent | World‑Class Support & Growth

Estrid group; Stockholms kommun; Vor Ort; SEK 420.000 - 600.000; Vollzeit

Zusammenfassung

Estrid seeks a Customer Experience Agent in Stockholm to ensure world-class service across digital touchpoints. You will resolve issues, share customer insights, and support continuous improvement to drive retention and brand love.

Based at our Stockholm office, five days a week, English is the corporate language. Start asap. Full-time until 1 November 2027 (with potential extension). Stay kind, Estrid.

Qualifikationen

• Empathetic, customer-obsessed communicator.
• Fast and precise writer with attention to detail.
• Problem-solver in a digital, fast-paced environment.

Aufgaben

• Handle customer tickets via Gorgias (email, chat, and other digital channels).
• Prioritize tickets with care, precision, and speed.
• Provide empathetic, solution-oriented communication to customers.

Kenntnisse

Empathy

Writing

Problem solving

Organized

Team player

Curious

Tools

Gorgias

Shopify

Recharge

Jobbeschreibung

Estrid seeks a Customer Experience Agent in Stockholm to ensure world-class service across digital touchpoints. You will resolve issues, share customer insights, and support continuous improvement to drive retention and brand love.

Based at our Stockholm office, five days a week, English is the corporate language. Start asap. Full-time until 1 November 2027 (with potential extension). Stay kind, Estrid.