SaaS Support Specialist (Swedish & English)

nShift; Stockholms kommun; On-site; SEK 420,000 - 600,000; Full time

Job summary

nShift in Stockholm seeks a customer-focused support specialist to assist customers and partners with technical issues. You will resolve incidents, document work, and collaborate with internal teams to ensure smooth operations in a fast-paced SaaS environment.

Fluent in Swedish and English, you will handle inquiries via phone and written channels, maintain SLA commitments, and contribute to a culture of knowledge sharing and proactive problem solving.

Qualifications

• Customer service experience required.
• Fluency in Swedish and English mandatory.

Responsibilities

• Provide technical support to customers and partners via phone and written communication.
• Handle all types of requests efficiently (inbound/outbound calls, emails, meetings).
• Ensure compliance with SLAs (Service Level Agreements) and KPIs (Key Performance Indicators).
• Deliver basic training to customers and colleagues.
• Take a proactive approach to workload management.
• Contribute to a service-oriented team culture with knowledge sharing.

Skills

Customer service

Swedish language

English language

Job description

nShift in Stockholm seeks a customer-focused support specialist to assist customers and partners with technical issues. You will resolve incidents, document work, and collaborate with internal teams to ensure smooth operations in a fast-paced SaaS environment.

Fluent in Swedish and English, you will handle inquiries via phone and written channels, maintain SLA commitments, and contribute to a culture of knowledge sharing and proactive problem solving.