Customer Support Specialist

Capgemini; Stockholms kommun; Remote; SEK 320,000 - 520,000; Full time

Benefits offered by this job

Flexible work arrangements

Occupational pension

Health care allowance

Insurance

Parental benefits

Professional development (Coursera)

Job summary

Capgemini is seeking an experienced Administration Support professional to join our collaborative global team in Sweden. You will handle inquiries, support operations, and help deliver outstanding customer experiences across chat, email, and phone.

Fluent Nordic languages and English, strong Office and CRM skills, and a proactive, organized approach will help you thrive in our international environment. We offer flexible remote work, a strong benefits package, and opportunities across the

Qualifications

• Fluent in one or more Nordic languages and confident communicating in English.
• Experience in customer service, operations, quality management or a similar coordination role.
• Comfortable with Microsoft Office tools, CRM systems, and other customer service platforms.
• Analytical and solution-oriented mindset with a focus on continuous improvement.
• Proactive, organized, and comfortable working in an international environment.
• Enjoys building positive relationships and creating great experiences for customers.

Responsibilities

• Handle customer inquiries via chat, email, and phone, ensuring a positive customer experience.
• Investigate and resolve customer issues, providing accurate and timely solutions.
• Build strong customer relationships through professional and engaging communication.
• Collaborate with internal teams to ensure efficient and effective case resolution.
• Maintain accurate records of customer interactions and cases.
• Identify recurring issues and contribute to process improvements and knowledge base development.

Skills

Customer service

Communication

Analytical thinking

Organizational skills

MS Office

CRM systems

Tools

CRM systems

MS Office

Job description

PermanentExperienced ProfessionalsAdministration SupportID 528960-en_USChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.Your roleJoin a collaborative and international team dedicated to delivering great customer experiences. You'll work closely with colleagues across functions, solve challenges, build strong customer relationships, and contribute to continuous improvements. If you enjoy helping others and making a positive impact, we'd love to hear from you.In this role you will play a key role in:Handle customer inquiries via chat, email, and phone, ensuring a positive customer experience.Investigate and resolve customer issues, providing accurate and timely solutions.Build strong customer relationships through professional and engaging communication.Collaborate with internal teams to ensure efficient and effective case resolution.Maintain accurate records of customer interactions and cases.Identify recurring issues and contribute to process improvements and knowledge base development.Your profileFluent in one or more Nordic languages and confident communicating in English.Experience in customer service, operations, quality management or a similar coordination role.Comfortable working with Microsoft Office tools, CRM systems, and other customer service platforms.Analytical and solution-oriented mindset with a focus on continuous improvement.Proactive, organized, and comfortable working in an international environment.Enjoys building positive relationships and creating great experiences for customers.ApplicationWe look forward to receiving your application and will review candidates on an ongoing basis.As part of our recruitment process, identity verification will be conducted through inspection of your ID card, and background checks may be carried out as required.What we believe you will enjoy about working hereWe recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.All employees are covered by a collective agreement and receive occupational pension, insurance, parental benefits and health care allowance – among other best-in-class benefits.Exciting career opportunities locally and internationally, and fantastic networks of expertise. With over 4000 colleagues in Sweden only, you are part of a sharp, technology and business focused community, where Coursera and more than 250 000 (!) courses and certifications are offered to all employees.#LI-JF1About CapgeminiCapgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.Make it real | www.capgemini.com