Customer Support

Eton Shirts; Borås kommun; On-site; SEK 360,000 - 480,000; Full time

Job summary

Eton Shirts in Borås is seeking an experienced Customer Support Specialist to deliver first-line support to global wholesale customers, Sales teams and internal stakeholders. You will manage orders, answer inquiries, and drive improvements to customer experience and operational efficiency.

The role requires fluency in Swedish and English, strong communication, and experience with Outlook, Excel, ERP/CRM systems.

Qualifications

• Fluent Swedish and English in professional communication.
• Customer service experience in a similar role is preferred.
• Ability to communicate clearly and empathetically across cultures.
• Experience with MS Outlook, Excel, Word, ERP/CRM platforms or helpdesk systems.

Responsibilities

• First line customer support via email and telephone for Eton's global wholesale customers.
• Manage inquiries related to orders, deliveries, products, pricing, returns, and general support.
• Monitor daily service flow and proactively communicate when SLAs are at risk.
• Assist customers in navigating digital tools and self-service solutions.
• Support Sales with customer information, reporting and operational tasks.

Skills

Fluency in Swedish and English

Customer Service Experience

Problem Solving Skills

Team Player Mindset

Attention to Detail

Adaptability and Flexibility

Tools

Microsoft Outlook

Excel

Word

ERP systems

CRM platforms

Dynamics 365

Helpdesk systems

Job description

The purpose of this role is to provide exceptional support to Eton's wholesale customers, Sales teams, and internal stakeholders across global markets. The role is responsible for ensuring efficient order management, resolving customer inquiries, maintaining high service standards, and driving continuous improvements to enhance both customer satisfaction and operational excellence.

ABOUT US

Eton is a global menswear brand, founded in Sweden in 1928. We are Swedish shirtmakers, with nearly a century of expertise behind every collection. Today, our collections are available in over 50 markets through flagship stores in key cities, leading retailers and department stores, and directly through etonshirts.com.

At Eton, we work in an open environment built on transparency, respect, honesty and trust. Learn more at etonshirts.com.

THE IDEAL CANDIDATE

We always look for people who fit our company culture and share our core values:

ONE ETON – we work together, we win together

EMPOWERING – we are empowered to excel and make a different in our roles

WORK SMART – we say yes to the right challenges, the right way

QUALITY DRIVEN – we exist to offer high quality products, and to do high quality work in every touchpoint

CUSTOMER COMMITTED – the customer is always the most important person in the room

PROGRESSIVE – we are innovative and always have the future in mind

IN ADDITION TO SHARING OUR CORE VALUES, YOU ARE: A team player with strong organizational and communication skills in Swedish and English. Passionate about delivering excellent customer service and creating positive customer experiences. Customer focused with a commercial mindset and a genuine desire to help customers succeed. Proactive and driven by continuous improvement. Detail oriented with a structured way of working. Comfortable working in an international environment and interacting with people from different cultures. Motivated to complete tasks both accurately and efficiently. Curious about digital tools and motivated to adopt new ways of working.

RESPONSIBILITIES

First line customer support via email and telephone for Eton's global wholesale customers. Manage customer inquiries related to orders, deliveries, products, pricing, returns, and general support. Monitor daily customer service flow and communicate proactively when service levels or customer expectations are at risk. Support B2B customers using Eton's digital platforms and systems. Assist customers in navigating and utilizing digital tools and self-service solutions. Support the Sales team with customer related information, reporting, and operational tasks. Collaborate closely with Logistics, Finance, Retail, Ecommerce, and other internal departments. Participate in onboarding and training of new team members when required. Contribute to continuous improvements of processes, routines, and customer experience. Support colleagues by providing backup coverage during vacations and other absences. Perform other tasks as assigned by the department manager. Actively work according to Eton's values and ethical standards.

EXPERIENCE AND QUALIFICATIONS

Fluency in Swedish and English

You communicate confidently and professionally in both spoken and written Swedish and English. Additional language skills such as German, French, Spanish, or other languages are considered a strong advantage.

You can communicate clearly, professionally, and with empathy across different customer groups and cultures.

Customer Service Experience

Previous experience in customer service, sales support, customer success, or a similar customer facing role is preferred.

Problem Solving Skills

You enjoy identifying solutions, taking ownership, and helping customers resolve issues efficiently.

Experience working with Microsoft Outlook, Excel, Word, ERP systems, CRM platforms, Dynamics 365, and helpdesk systems is an advantage.

Team Player Mindset

You thrive in collaborative environments and actively contribute to a positive team culture.

Attention to Detail

You are highly structured and ensure accuracy in customer communication, order handling, and administrative tasks.

Adaptability and Flexibility

You can manage changing priorities and are comfortable working in a fast-paced international business environment.

You understand and respect cultural differences and can adapt your communication style to different markets and audiences.

LOCATION

This is a full-time role based at Eton's headquarters in Gånghester, Borås, reporting to the Customer Support Manager.