Customer Success & Orders Specialist

Smartoptics; Stockholms län; On-site; SEK 360,000 - 480,000; Full time

Job summary

Smartoptics is seeking a Customer Coordinator to act as a primary contact for customers, partners, and the sales team. You will manage inquiries and orders from start to finish and help ensure fast, accurate, and professional support.

The role involves coordinating with multiple internal teams, owning cases, and proposing improvements to processes and the customer experience. English fluency is required; Swedish knowledge is valued as we serve a global client base.

Qualifications

• Experience in customer service, sales support, order management or a similar role.
• Experience working with ERP systems is beneficial, learning new systems is important.
• Fluent in English; Swedish is highly valued and other languages are an advantage.

Responsibilities

• Handle customer and partner inquiries and orders from start to finish.
• Prepare quotations and manage customer orders in the ERP system.
• Coordinate internally to ensure commitments to customers are met.
• Work with Sales, Logistics, Operations, Support, Presales and other teams.
• Take ownership of cases and resolve them; suggest process improvements.

Skills

Customer service

Ownership

Problem solving

Communication

English fluency

Teamwork

Independence

Swedish language

Tools

ERP systems

Job description

Smartoptics is seeking a Customer Coordinator to act as a primary contact for customers, partners, and the sales team. You will manage inquiries and orders from start to finish and help ensure fast, accurate, and professional support.

The role involves coordinating with multiple internal teams, owning cases, and proposing improvements to processes and the customer experience. English fluency is required; Swedish knowledge is valued as we serve a global client base.