Customer Success Expert - Remote

YO AI Labs; Stockholms kommun; Remote; SEK 884,000 - 1,179,000; Part time

Job summary

YO AI Labs is seeking a Sales/Revenue/CS Operations Expert to help optimize CRM workflows, data accuracy, and reporting across SaaS environments. This remote contractor role emphasizes hands-on CRM configuration and cross-functional collaboration.

You will configure Salesforce or HubSpot, manage billing and quoting tools, and create clear process guidelines. Ideal candidates have 4+ years in Sales, Revenue, or Customer Success Operations and strong communication skills.

Qualifications

• 4+ years in Sales, Revenue, or CS Operations.
• Hands-on CRM configuration and management experience.
• Experience with at least two revenue tools outside the CRM.
• Strong communication and data reporting capabilities.
• Ability to document processes and drive adoption.

Responsibilities

• Configure and manage CRM platforms such as Salesforce or HubSpot.
• Manage revenue tools including quoting, billing, ticketing, and project management systems.
• Build and optimize sales and customer success workflows.
• Maintain accurate data and reporting across connected systems.
• Identify and resolve operational or policy-related challenges.
• Create clear documentation, reports, and process guidelines.
• Support system adoption and operational improvements.

Skills

CRM configuration

Operational judgment

Data reporting

Communication skills

Tools

Salesforce

HubSpot

Billing systems

Project management tools

Job description

Sales / Revenue / CS Operations Expert

Job Type: Contractor
Location: Remote

Role Overview

We are looking for experienced Sales, Revenue, or Customer Success Operations professionals with strong CRM expertise and operational judgment. The role focuses on improving workflows, data accuracy, reporting, and revenue operations across SaaS environments.

Key Responsibilities

• Configure and manage CRM platforms such as Salesforce, HubSpot, or similar tools.
• Manage revenue tools including quoting, billing, ticketing, and project management systems.
• Build and optimize sales and customer success workflows.
• Maintain accurate data and reporting across connected systems.
• Identify and resolve operational or policy-related challenges.
• Create clear documentation, reports, and process guidelines.
• Support system adoption and operational improvements.

Requirements

• 4+ years of experience in Sales, Revenue, or Customer Success Operations.
• Hands-on CRM configuration and management experience.
• Experience with at least two revenue-related tools outside the CRM.
• Strong operational judgment and problem-solving skills.
• Excellent written and verbal communication.
• Strong understanding of data accuracy, reporting, and workflow management.