Customer Service Representative

Advantage 360; Stockholms kommun; Hybrid; SEK 350,000 - 500,000; Full time

Benefits offered by this job

Wellness allowance

Health-promoting initiatives

Hybrid work options

Modern office premises in centralStock

Social activities

Team events

Job summary

Lumine Group in Stockholm is seeking a Customer Service Representative with a technical focus to join our team. You will provide first-class support to customers by phone and email and troubleshoot technical issues in our SaaS platform.

You will collaborate with development and operations to resolve complex cases, contribute to process improvements, and help documentation. Fluency in Swedish and English is required, Finnish is a plus; we offer hybrid work, modern offices in central Stockholm,

Qualifications

• Interest in and basic technical understanding of various system solutions.
• Curiosity about new technology, love of learning, and interest in how AI can improve customer service and daily work.
• Strong communication skills, solution-oriented, and enjoyment of customer contact.
• Ability to thrive as the spider in the web with many points of contact.
• Fluent in Swedish and English, spoken and written; knowledge of Finnish is a big plus.
• Experience with SaaS systems or procurement systems is meritorious but not required.

Responsibilities

• Provide first-class support to customers via phone and email.
• Troubleshoot and resolve technical issues in our SaaS platform.
• Work closely with the development and operations teams to elevate complex cases.
• Contribute to improvements in our processes and documentation.

Skills

Technical curiosity

Communication skills

Customer focus

Multi-contact management

Swedish fluency

English fluency

Finnish a plus

Job description

Job Overview

As a Customer Service Representative with a technical focus, you will be a key member of our team.

Responsibilities

• Provide first-class support to our customers via phone and email.
• Troubleshoot and resolve technical issues in our SaaS platform.
• Work closely with the development and operations teams to elevate complex cases.
• Contribute to improvements in our processes and documentation.

Qualifications

• Interest in and basic technical understanding of various system solutions.
• Curiosity about new technology, love of learning, and interest in how AI can improve customer service and daily work.
• Strong communication skills, solution-oriented, and enjoyment of customer contact.
• Ability to thrive as the "spider in the web" with many points of contact.
• Fluent in Swedish and English, spoken and written; knowledge of Finnish is a big plus.
• Experience with SaaS systems or procurement systems is meritorious but not required.

Work Environment & Benefits

We offer a dynamic work environment with engaged colleagues, opportunities to develop within technology and customer relations, a vibrant and flexible everyday life, wellness allowance, health-promoting initiatives, modern office premises in central Stockholm, social activities, team events, and hybrid work options.

About Lumine Group

Lumine Group architects the future of connectivity in the communications and media industry by providing businesses with a global ecosystem of like-minded professionals, customers, and partners. Lumine’s name derives from "illuminate," reflecting our mission to illuminate the potential of communications and media software businesses. We are buy-and-hold forever acquirers, meaning we never sell an acquired business. We believe in the businesses we acquire and the people behind them, and develop long-term, sustainable growth strategies. At Lumine, we believe the future is bright.

Equal Opportunity Employer

Lumine Group is an equal opportunity employer. We recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.