Junior Customer Support Specialist

Incluso AB; Västerås kommun; On-site; SEK 335,000 - 469,000; Full time

Job summary

Incluso AB is seeking a Junior Customer Support Specialist for a six-month assignment in Västerås. The role is 100% onsite with start on September 28 and potential extension afterwards.

You will coordinate spare parts orders, work with inside sales, customers, and internal teams, ensuring timely, accurate order confirmations and documentation. Fluency in Swedish and English, strong administrative skills, and a service-oriented mindset are essential to succeed in this fast-paced, collaborative

Qualifications

• Fluency in Swedish and English is required.
• Strong administrative and organizational skills are essential.
• Excellent communication and collaboration with customers and internal stakeholders.

Responsibilities

• Coordinate spare parts orders to ensure on-time delivery and adherence to terms.
• Collaborate with Inside Sales during handover from quotation to order.
• Provide customers with formal and accurate order confirmations.
• Prepare and coordinate customer documentation related to orders and shipments.
• Follow up on orders throughout the delivery process.
• Ensure correct invoicing in line with delivered orders.
• Maintain open communication with customers and internal teams to ensure a smooth process.
• Support team with administrative tasks related to order management.

Skills

Bilingual Swedish/English

Administrative skills

Organizational skills

Communication skills

Education

Completed upper secondary education

Tools

SAP

OMS (Order Management Systems)

Job description

We’re looking for a Junior Customer Support Specialist for a company in Västerås.

Start is September 28th, 6 months limited contract to begin with, possibility of extension after that. This role is 100% onsite in Västerås.

About the Assignment

We are looking for a structured and service-oriented Spare Parts Order Coordinator for a consulting assignment within an international industrial organization in Västerås.

In this role, you will be part of a Spare Parts team and take responsibility for coordinating and managing spare parts orders throughout the order-to-delivery process. You will work closely with internal sales teams, customers, and other functions within the organization to ensure that orders are handled efficiently, accurately, and according to agreed terms.

The role combines order management, customer service, administration, documentation, and internal coordination and is well suited for someone who enjoys working in a fast-paced, collaborative environment with many different stakeholders.

Key Responsibilities

• Take responsibility for ensuring that spare parts orders are delivered on time and in accordance with agreed terms.
• Collaborate with Inside Sales during the handover from quotation to order.
• Ensure that customers receive formal and accurate order confirmations.
• Prepare and coordinate the necessary customer documentation related to orders and shipments.
• Follow up on orders throughout the delivery process.
• Ensure that customers are invoiced correctly and in accordance with delivered orders.
• Maintain close communication with customers as well as internal stakeholders to ensure a smooth and efficient order process.
• Support the team with administrative and operational activities related to spare parts order management.

Requirements:

• Completed upper secondary education (high school level).
• Fluency in Swedish and English, both spoken and written.
• Strong administrative and organizational skills.
• Good communication skills and the ability to collaborate effectively with both customers and internal stakeholders.
• A structured and service-minded approach to your work.

Meritorious

• Previous experience working with SAP.
• Previous experience working with OMS (Order Management Systems).
• Experience in order management, customer service, logistics, spare parts, or a similar operational environment.

Personal Qualities

• We are looking for a positive, outgoing, and service-oriented person who enjoys working with people and building good working relationships.
• Since the role involves regular contact with both customers and colleagues across the organization, you should be communicative, collaborative, and comfortable coordinating several activities simultaneously. You take ownership of your responsibilities and work in a structured and proactive manner to ensure that orders are handled correctly and delivered on time.

This role requires fluency in both Swedish and English.

This is a full-time consultant positionin Västeråsthrough Incluso. Start is September 28th, 6 months limited contract to begin with, possibility of extension after that. This role is 100% onsite in Västerås.