Customer Experience Champion

PRIME Research Brazil; Stockholms kommun; On-site; SEK 360,000 - 540,000; Full time

Benefits offered by this job

Pension Plan

Group Insurances

Wellness allowance

ATK days

Gym Discount

Glasses

EAP

Giving Program

Headspace

Job summary

Cision is seeking a Customer Support Specialist to handle inquiries and guide customers through our platforms. You will build trust with clients by providing thorough assistance and training on product features to help achieve business goals.

Responsibilities include handling requests, logging issues, and collaborating with multiple teams to ensure exceptional service and minimize churn. Strong Swedish and English skills are required; experience with Freshdesk or Salesforce is a plus.

Qualifications

• Proven experience in a customer-facing role.
• Excellent Swedish and English language skills, both written and verbal.
• Experience using Freshdesk and/or Salesforce is beneficial.

Responsibilities

• Answer customer support requests via telephone, email or web.
• Log and resolve customer requests using our tools and systems.
• Clarify the customer’s issue, identify root cause, and explain the best solution.
• Collaborate with Customer Success, Onboarding & Implementation teams to ensure service excellence.
• Contribute to customer satisfaction and reduce churn.

Skills

Customer focus

Communication

Swedish (oral & written)

English (oral & written)

MS Office

Freshdesk or Salesforce

Team player

Education

Undergraduate degree preferred

Tools

Freshdesk

Salesforce

Job description

Cision is seeking a Customer Support Specialist to handle inquiries and guide customers through our platforms. You will build trust with clients by providing thorough assistance and training on product features to help achieve business goals.

Responsibilities include handling requests, logging issues, and collaborating with multiple teams to ensure exceptional service and minimize churn. Strong Swedish and English skills are required; experience with Freshdesk or Salesforce is a plus.