Head of Customer Support & Data Quality

B Capital; Stockholms kommun; Hybrid; SEK 600,000 - 800,000; Full time

Benefits offered by this job

30 days annual vacation

Wellness bonus of 5000 SEK

Five paid learning days per year

Complimentary flu vaccinations

Dog friendly workplace

Social activities and snacks

Breakfast every Wednesday

Job summary

B Capital is looking for a Head of Customer and Data Quality Support in Stockholm. In this role, you will manage outsourced customer support and data quality teams, ensuring high service quality and accuracy of user data. You will work closely with vendors, oversee contracts, and drive cost-efficiency.

Applicants should have extensive experience in customer support leadership, strong analytical skills, and familiarity with support platforms like Zendesk. Enjoy a hybrid work environment, with 30 annual vacation days and a commitment to employee wellness.

Qualifications

• 7+ years in customer support, including 3+ years in leadership roles.
• Experience managing outsourced teams.
• Strong analytical skills with the ability to interpret support data.

Responsibilities

• Lead customer support and data quality teams.
• Oversee vendor relationships and maintain quality standards.
• Define and track customer satisfaction metrics.

Skills

Customer support leadership

Vendor management

Analytical skills

Experience with Zendesk

Data protection knowledge

Content moderation

Budget management

Fluency in English

Tools

Zendesk

Job description

B Capital is looking for a Head of Customer and Data Quality Support in Stockholm. In this role, you will manage outsourced customer support and data quality teams, ensuring high service quality and accuracy of user data. You will work closely with vendors, oversee contracts, and drive cost-efficiency.

Applicants should have extensive experience in customer support leadership, strong analytical skills, and familiarity with support platforms like Zendesk. Enjoy a hybrid work environment, with 30 annual vacation days and a commitment to employee wellness.