Customer Care Agent - Quotes & Product Specialist

Victaulic; Stenkullen; On-site; SEK 480,000 - 560,000; Full time

Job summary

Victaulic in Sweden is seeking a Quotes & Product Specialist to be the primary contact for Polish customers, ensuring a high-quality experience through accurate information sharing and efficient handling of product and order inquiries. This is a 2-year fixed-term contract with the possibility of a permanent position based on business needs.

You will develop customer relationships, process quotation requests, support sales, and maintain customer master data in line with company policies.

Qualifications

• Bachelor level education.
• Strong administrative and communication skills.
• Customer-oriented mindset with problem-solving abilities.
• Strong MS Office and CRM/ERP system knowledge.
• Accuracy in data handling.
• Stress-resistant, proactive, and team-oriented.
• Languages: Polish & English, and preferably Swedish

Responsibilities

• Be the first contact for customers and coordinate product and order inquiries.
• Develop and improve CRM focus with internal and external customers.
• Process quotation requests and follow up on inquiries.
• Assist customers in selecting products and identify sales opportunities.
• Analyze and resolve customer requests using established procedures.
• Support Sales with customer-oriented requests.
• Ensure customer satisfaction and profitability by following policies.
• Maintain customer master data and related documentation.
• Assist in tasks and projects assigned by Customer Care leadership.

Skills

Administrative skills

Communication skills

Customer-oriented mindset

Problem solving

MS Office

CRM/ERP knowledge

Data accuracy

Stress resilience

Team player

Polish language

English language

Swedish language (preferred)

Education

Bachelor level education

Tools

MS Office Suite

CRM/ERP systems

Job description

The Quotes & Product Specialist is the primary point of contact for our Polish customers. This role ensures a high-quality customer experience through accurate information sharing, efficient handling of requests, and proactive support. This is a 2-years fixed-term contract with the possibility of a permanent position based on business needs.

Job Responsibilities and Duties

• Act as the first point of contact for customers and coordinate professional and proper responses to all product and order-related inquiries.
• Responsible for developing and improving the focus of customer relationship management with both internal and external customers.
• Process quotation requests and follow up on quotation related enquiries.
• Assist customers in selecting products that best suit the application and identify potential sales opportunities and ensure the sales lead is provided to the appropriate Sales representatives.
• Responsible for analysing and resolving customer requests, inquiries or problems by utilizing established procedures.
• Support Sales with customer-oriented requests.
• Responsible for ensuring customer satisfaction and company profitability by consistently adhering to policies and procedures established by Customer Care and the organization.
• Maintain customer master data and related documentation as per established procedures and policies.
• Assist in various tasks, projects and responsibilities assigned by a Customer Care Supervisor or Manager.

Skills and Qualifications

• Bachelor level education.
• Strong administrative and communication skills.
• Customer-oriented mindset with problem-solving abilities.
• Strong MS Office and CRM/ERP system knowledge.
• Accuracy in data handling.
• Stress-resistant, proactive, and team-oriented.
• Languages: Polish & English, and preferably Swedish

Victaulic is a leader in pipe joining solutions, with over 5,500 employees involved in some of the most prestigious construction projects worldwide. From the Hoover Dam to Bird’s Nest National Olympic Stadium in Beijing, Victaulic is there—increasing stability and sustainability wherever we go. While working for a fast-growing global leader is attractive, most Victaulic employees feel our best attributes are what we do for our people. This means doing things like building from within, sticking to our word, taking care of each other, and doing the right thing even when no one is watching. This blend of extraordinary opportunity and genuine caring is why so many people choose to build their lives and careers with us.