Business Operations Partner (DACH)

Sway Sourcing; Göteborgs kommun; Hybrid; SEK 553,281 - 774,593; Full time

Benefits offered by this job

International collaboration

Opportunities for process improvements

Broad exposure across the DACH region

Job summary

Sway Sourcing is seeking a Business Operations Partner to support commercial operations in the DACH region, primarily focusing on data management and operational efficiency across teams.

The ideal candidate will have 2-4 years of experience in commercial operations and a Bachelor's degree in a relevant field, alongside strong analytical skills and proficiency in ERP systems. This position offers a hybrid working model with immediate start.

Qualifications

• 2-4 years of experience in Commercial Operations, Business Support, or Data Administration.
• Hands-on experience working with ERP and/or CRM systems.
• Strong analytical skills with excellent attention to detail.

Responsibilities

• Maintain accurate customer master data in the ERP system.
• Prepare ERP-based reports and reconcile sales and order data.
• Develop dashboards and analyze sales performance.

Skills

Data analysis

ERP systems

CRM experience

Microsoft Excel

Attention to detail

Communication skills

Education

Bachelor's degree in Business Administration, Economics, Information Systems, Engineering, or related field

Tools

Power BI

Job description

Business Operations Partner (DACH)

Are you looking for an opportunity to combine business operations, data analysis, and commercial support in an international environment? We are looking for a Business Operations Partner to support commercial operations across the DACH region in a dynamic and global organization.

About the Role

As a Business Operations Partner, you will play a key role in supporting Sales, Customer Service, Finance, and other cross‑functional teams. You will be responsible for maintaining business systems, ensuring high‑quality master data, developing reports, and driving continuous improvements across commercial operations.

Key Responsibilities

• Maintain accurate customer master data within the ERP system.
• Support local pricing updates in line with commercial policies.
• Prepare ERP‑based reports and reconcile sales and order data.
• Collaborate with Customer Service and Finance to resolve operational issues throughout the order‑to‑cash process.
• Act as the local point of contact for ERP‑related questions and coordinate system issue escalations.
• Serve as the local CRM Super User and provide first‑line support to commercial teams.
• Support user onboarding, training, and CRM troubleshooting.
• Ensure high data quality and contribute to continuous process improvements.
• Develop dashboards and reports to support Sales and Marketing.
• Analyze sales performance, customer activity, and commercial KPIs.
• Support forecasting and business performance tracking.
• Participate in cross‑functional projects focused on improving commercial tools and business processes.

We Are Looking For Someone Who

• Has approximately 2–4 years of experience in Commercial Operations, Business Support, or Data Administration.
• Has hands‑on experience working with ERP and/or CRM systems.
• Holds a Bachelor's degree in Business Administration, Economics, Information Systems, Engineering, or a related field.
• Has strong analytical skills and excellent attention to detail.
• Has experience with reporting and data analysis.
• Is highly proficient in Microsoft Excel.
• Has a solid understanding of commercial processes such as pricing, order management, and customer master data.
• Thrives in an international, cross‑functional environment.
• Has excellent communication skills and a service‑oriented mindset.

Preferred Qualifications

• Experience within the healthcare or medical device industry.
• Experience working in a matrix organization.
• Experience with Power BI.
• Certifications related to ERP, CRM, or data analytics.

What We Offer

• A challenging and business‑oriented consulting assignment in an international environment.
• Close collaboration with Sales, Finance, Customer Service, and Commercial Operations.
• Opportunities to work with data‑driven decision‑making and process improvements.
• A dynamic role with broad exposure across the DACH region.

Location: Remote (International) | Region: DACH (Germany, Austria & Switzerland) | Work Model: Hybrid | Employment Type: Full‑time | Start: Immediate