Commercial Coordinator Norway & Sweden - Growth

Knauf Insulation UK; Göteborgs kommun; On-site; SEK 420,000 - 540,000; Full time

Benefits offered by this job

Full Company Sick Pay

Holidays (30 + BH)

Company Pension Plan

Bonus Scheme

Health and Wellness allowance

Job summary

Knauf Insulation is seeking a Commercial Coordinator for Norway & Sweden to support the Sales team by improving lead handling and maximizing opportunities in existing accounts. You’ll act as a link between customers, Sales, Product Management, and Customer Support to deliver a seamless experience.

The role requires collaboration, strong organizational skills, and proficiency in Norwegian and Swedish, with good English communication.

Qualifications

• Experience in insulation products, building materials, or related technical products/services is preferred.
• Previous customer-facing experience, ideally in sales, inside sales, customer service, or sales support.
• Strong collaboration and communication skills with the ability to work effectively across multiple teams.
• Excellent organizational and administrative skills with strong attention to detail.
• Experience using CRM systems and maintaining accurate customer data.
• Ability to manage multiple priorities in a fast-paced environment while maintaining a customer-focused approach.
• Proficiency in Norwegian and Swedish, along with good English communication skills, is highly desirable.

Responsibilities

• Qualify, prioritize, and manage incoming sales leads from the Norwegian and Swedish markets.
• Collaborate closely with Product Management to assess product suitability, project requirements, and any special technical or commercial considerations.
• Manage enquiries from existing customers by assessing needs, providing assistance where appropriate, or directing requests to the relevant Sales representative, Customer Support, or other internal teams.
• Support customer lifecycle management for assigned customer accounts, identifying opportunities for account growth and upselling.
• Maintain accurate customer and sales information in the CRM system and prepare reports to support sales planning and performance tracking.
• Coordinate effectively across departments to ensure timely follow-up and a high level of customer satisfaction.
• Contribute to continuous improvement of internal sales processes and administrative workflows.

Skills

CRM systems

Norwegian language

Swedish language

Sales support

Job description

Knauf Insulation is seeking a Commercial Coordinator for Norway & Sweden to support the Sales team by improving lead handling and maximizing opportunities in existing accounts. You’ll act as a link between customers, Sales, Product Management, and Customer Support to deliver a seamless experience.

The role requires collaboration, strong organizational skills, and proficiency in Norwegian and Swedish, with good English communication.