AI Agentic Services Leader — Scale, Govern & Deliver

Fellowmind; Malmö kommun; On-site; SEK 1,000,000 - 1,400,000; Full time

Job summary

Fellowmind seeks an Agentic Managed Services Lead to design and own the Managed Services layer of the Fellowmind Agent Lifecycle. You will collaborate with Product, HiveAI teams and regional Sales to embed services from day one and lead initial customer engagements.

The role blends strategy, hands-on delivery and scalable playbooks, with travel across Fellowmind countries to enable regional teams after validation with customers.

Qualifications

• Operational experience within Managed Services and automation.
• A track record in Service Management, Customer Success and Business Transformation.
• Experience taking a new service from concept to commercial and operational reality.
• The ability to lead change in a multi-country and multi-stakeholder organisation.
• A strong commercial mindset and an understanding of how to build a recurring-revenue, service-based business.
• Exposure to AI, automation, Copilot or agent-based solutions.

Responsibilities

• Design the service. Define services for the support, maintenance, optimisation and governance of AI Agents as an extension of the Fellowmind Agent Lifecycle.
• Prove it in practice. Launch and personally run the first Agentic Managed Services engagements, including onboarding, tooling, playbooks and delivery.
• Create a repeatable model. Develop the procedures, governance models and ways of working required for other teams to deliver the service successfully.
• Drive adoption across Fellowmind. Build the processes, roles and internal commitment needed to embed the service in our Managed Services organisations across different countries.
• Make it commercially viable. Own pricing, packaging and service commitments, and work with Sales and Marketing to position Agentic Managed Services as a core part of Fellowmind’s AI and HiveAI proposition.
• Prepare the service to scale. Transfer knowledge and ownership to regional teams once the model has been tested and proven with customers.

Skills

Managed Services

Automation

Service Management

Customer Success

Business Transformation

New service development

Change management

Commercial mindset

AI exposure

Job description

Fellowmind seeks an Agentic Managed Services Lead to design and own the Managed Services layer of the Fellowmind Agent Lifecycle. You will collaborate with Product, HiveAI teams and regional Sales to embed services from day one and lead initial customer engagements.

The role blends strategy, hands-on delivery and scalable playbooks, with travel across Fellowmind countries to enable regional teams after validation with customers.