Agentic Services Architect & Delivery Leader

Fellowmind; Halmstads kommun; On-site; SEK 900,000 - 1,200,000; Full time

Job summary

Fellowmind is seeking an Agentic Managed Services Lead to own the Managed Services layer of the Fellowmind Agent Lifecycle. You will define the service, ensure it is built in from the start, and lead the first customer engagements with onboarding, tooling and playbooks.

You will drive adoption across Fellowmind, shaping pricing, packaging and governance to scale the offering across countries, while ensuring commercial viability and repeatable delivery.

Qualifications

• Operational experience within Managed Services and automation.
• Track record in Service Management, Customer Success and Business Transformation.
• Experience taking a new service from concept to commercial and operational reality.
• Ability to lead change across multiple countries and stakeholders.
• Strong commercial mindset with recurring-revenue service perspective.
• Exposure to AI, automation, Copilot or agent-based solutions.

Responsibilities

• Design the service: define support, maintenance, optimisation and governance across the Fellowmind Agent Lifecycle.
• Launch and personally run the first Agentic Managed Services engagements with onboarding, tooling and playbooks.
• Create a repeatable model: governance, procedures and ways of working for teams to deliver the service.
• Drive adoption: embed the service across Fellowmind's Managed Services organisations in various countries.
• Make it commercially viable: own pricing, packaging and service commitments with Sales and Marketing.
• Prepare the service to scale: transfer knowledge to regional teams after validation with customers.

Skills

Managed Services

Automation

Service Management

Customer Success

Business Transformation

Commercial Mindset

AI / Agent Solutions

Job description

Fellowmind is seeking an Agentic Managed Services Lead to own the Managed Services layer of the Fellowmind Agent Lifecycle. You will define the service, ensure it is built in from the start, and lead the first customer engagements with onboarding, tooling and playbooks.

You will drive adoption across Fellowmind, shaping pricing, packaging and governance to scale the offering across countries, while ensuring commercial viability and repeatable delivery.