Agentic Managed Services Lead

Fellowmind; Jönköpings kommun; On-site; SEK 900,000 - 1,200,000; Full time

Job summary

Fellowmind is building HiveAI and seeks an Agentic Managed Services Lead to define and own the Managed Services layer of the Fellowmind Agent Lifecycle. You will shape a new service from the ground up, combining entrepreneurial drive with hands-on delivery leadership.

You will launch the first engagements, develop playbooks, tooling and governance, and scale the model across countries. The role blends strategic thinking with practical delivery and requires experience in Managed Services, service

Qualifications

• Operational experience within Managed Services and automation.
• A track record in Service Management, Customer Success and Business Transformation.
• Experience taking a new service from concept to commercial and operational reality.
• Ability to lead change in a multi-country and multi-stakeholder organisation.
• Strong commercial mindset and understanding of recurring-revenue, service-based models.
• Exposure to AI, automation, Copilot or agent-based solutions.

Responsibilities

• Design the Agentic Managed Services layer for the Fellowmind Agent Lifecycle (support, maintenance, optimisation, governance).
• Launch and personally run the first Agentic Managed Services engagements, including onboarding, tooling and playbooks.
• Develop procedures, governance models and ways of working for other teams to deliver the service.
• Drive adoption across Fellowmind by embedding the service in Managed Services across countries.
• Own pricing, packaging and service commitments, collaborating with Sales and Marketing.
• Prepare the service to scale by transferring knowledge to regional teams after proof of concept.

Skills

Managed Services

Service Management

Customer Success

Business Transformation

Commercial Mindset

AI Exposure

Multi-Country Leadership

Job description

AI Agents are moving from pilot to production, and someone needs to make sure they continue to deliver value. As our Agentic Managed Services Lead, you will build the services that help customers support, maintain, optimise and govern their AI Agents over time.

This is a rare opportunity to shape a new service from the ground up. Part entrepreneur, part service architect and part hands‑on delivery lead, you will turn an emerging idea into a scalable and commercially viable Fellowmind service.

About The Role

As our Agentic Managed Services Lead, you will define and own the Managed Services layer of the Fellowmind Agent Lifecycle.

You will work closely with the Product Manager responsible for the Lifecycle, as well as our Product and HiveAI Technology teams, to ensure that managed services are built into the offering from the start rather than added afterwards.

Your responsibility goes beyond designing the service. You will help sell it, personally lead the first customer engagements and develop the playbooks, tools and ways of working needed to make the service operational. Once the model has been proven, you will enable our regional Managed Services teams to take ownership and scale it across Fellowmind.

What You Will Do

• Design the service. Define services for the support, maintenance, optimisation and governance of AI Agents as an extension of the Fellowmind Agent Lifecycle.
• Prove it in practice. Launch and personally run the first Agentic Managed Services engagements, including onboarding, tooling, playbooks and delivery.
• Create a repeatable model. Develop the procedures, governance models and ways of working required for other teams to deliver the service successfully.
• Drive adoption across Fellowmind. Build the processes, roles and internal commitment needed to embed the service in our Managed Services organisations across different countries.
• Make it commercially viable. Own pricing, packaging and service commitments, and work with Sales and Marketing to position Agentic Managed Services as a core part of Fellowmind’s AI and HiveAI proposition.
• Prepare the service to scale. Transfer knowledge and ownership to regional teams once the model has been tested and proven with customers.

What Success Looks Like

During your first six to nine months, the ambition is to have:

• At least one fully operational Agentic Managed Service live with a reference customer in production.
• Repeatable playbooks, procedures and governance models that other teams can adopt and use.
• At least one Managed Services organisation in a Fellowmind country delivering the service independently.
• A proven model that is ready to scale across Fellowmind’s country organisations.

Who are you?

You combine strategic thinking with the ability and willingness to make things happen in practice. You are entrepreneurial, outcome-driven and equally comfortable discussing direction and commercial models as you are working through the operational details of a new service.

You know how to create structure without creating unnecessary bureaucracy. You can influence stakeholders across countries and disciplines, and you would rather test and prove that a service works than stop at writing the plan.

We Believe That You Bring

• Operational experience within Managed Services and automation.
• A track record in Service Management, Customer Success and Business Transformation.
• Experience taking a new service from concept to commercial and operational reality.
• The ability to lead change in a multi-country and multi-stakeholder organisation.
• A strong commercial mindset and an understanding of how to build a recurring-revenue, service-based business.
• Exposure to AI, automation, Copilot or agent-based solutions.

Why Fellowmind?

You will have the opportunity to build something new while working closely with colleagues across product, technology, sales, marketing and Managed Services. The role gives you room to shape both the service itself and how it will be delivered across Fellowmind.

Fellowmind combines deep industry knowledge and personal guidance with Microsoft cloud technology across ERP, cloud infrastructure, data analytics and AI, CRM, intranet and Modern Workplace. We are an international organisation with more than 2,000 colleagues in the Netherlands, Denmark, Finland, Poland and Sweden.

Our culture is built around putting people at the heart of what we do. We value collaboration, personal responsibility, development and the freedom to find a sustainable balance between work and life.

What is HiveAI?

At Fellowmind we're building HiveAI: a platform for developing, deploying and operating AI solutions at scale. It gives our customers one secure, scalable foundation for enterprise AI, instead of a collection of pilots that never quite make it to production. Read more about HiveAI here!

The practicalities

Start: As soon as possible, but of course we'll take your notice period into account.

Scope: Full-time.

Location: One of our Swedish offices.

Travel: This is an international role, and regular travel across Fellowmind's countries and customer environments is an expected and rewarding part of the job.

Language: Professional proficiency in both English and Swedish is required.

Process: Initial screening interview, in-depth interviews, assessments/case work and reference checks.