Account manager/Customer success manager - Content strategy

Storykit; Stockholms kommun; On-site; SEK 650,000 - 900,000; Full time

Benefits offered by this job

30 days vacation

Pension

Wellness allowance 4000 SEK/yr

Career growth opportunities

Job summary

Storykit is seeking a Customer Success Manager to own a portfolio of accounts and ensure Storykit becomes an indispensable partner for clients across Europe. You will drive retention, renewals, and proactive upsell, embedding Storykit deeply within each client's communications strategy.

The role emphasizes selling ideas with a clear POV, managing senior stakeholders, and turning client insights into actionable projects, while collaborating with Creative Strategists.

Qualifications

• Experience owning client relationships in a services setting (marketing, creative, IT, management consultancy, media, professional services). SaaS experience is welcome but role is closer to agency account leadership.
• You sell ideas with a point of view and attached proposals.
• You own the retention number and take it personally.
• Strong understanding of communication strategy and content workflows and their business impact.

Responsibilities

• Own retention and renewal across your portfolio, against an individual retention target.
• Make Storykit unleaveable by embedding the service deeply in client communications.
• Run regular business reviews to surface clients' real priorities.
• Turn client feedback into sharp project pitches with Creative Strategists and land them.
• Keep accounts moving to prevent quiet periods between projects.
• Act on risk early, before renewal discussions.
• Diagnose why value stalled in at-risk accounts and rebuild momentum.
• Sell projects independently, collaborating with the Key Account Manager on larger moves.

Skills

Client relationships

Retention mindset

Presentation skills

Organization

Fluent in English

Proactive

Job description

At Storykit, we believe great content should never go unseen. Too many overworked teams create brilliant material — reports, campaigns, customer stories — only to publish it once and watch it disappear. We make sure that doesn't happen: we own our customers' communication agenda, bring them the ideas worth acting on, and deliver the work, powered by our own AI video platform.

Now we're looking for a Customer Success Manager to own a portfolio of accounts and make Storykit the partner our clients can't imagine working without.

What makes this role special

This isn't support, and it isn't showing people which button to press. You own the relationship and the retention number that comes with it. Your job is to know your clients' communication challenges well enough to bring them ideas they hadn't thought of — and to sell those ideas as real projects. There's always something live and something being pitched, so the relationship never goes quiet between renewals.

What you'll do

• Own retention and renewal across your portfolio, against an individual retention target.
• Make Storykit unleaveable — embed us so deeply in how each client communicates that leaving is unthinkable.
• Run regular business reviews that surface each client's real priorities, not status checks.
• Turn what you hear into sharp project pitches, together with our Creative Strategists, and land them.
• Keep every account in motion, so the relationship never goes quiet between projects.
• Act on risk early, before it shows up in a renewal conversation.
• Take on at-risk accounts: diagnose why value stalled and rebuild momentum.
• Sell projects independently, partnering with the Key Account Manager on the larger commercial moves.

What we're looking for

• Experience owning client relationships in a services setting — marketing or creative agency, IT or management consultancy, media, professional services. SaaS experience is welcome, but this role is closer to agency account leadership than classic SaaS customer success.
• You sell ideas, not features. You're comfortable walking into a room with a point of view and a proposal attached to it.
• A retention mindset — you own the number and you take it personally.
• Good understanding of communication strategy and content workflows, and how they connect to business impact.
• Strong presentation and relationship-building skills, comfortable with senior stakeholders.
• Highly organised and proactive. You manage your accounts; they don't manage you.
• Fluent in English. Additional languages are a plus (primarily Swedish, French, German, Finnish, Danish).

You will report to the Customer Success Team Manager.

Why join Storykit?

• Work with exciting enterprises across Europe.
• Be part of the team driving Storykit's shift from software vendor to content partner.
• Competitive compensation, 30 days vacation, pension, wellness allowance (4,000 SEK/year), and clear career growth opportunities.
• Based onsite in our Stockholm HQ.

If you'd rather own a client's communication agenda than answer their questions about it, we'd love to meet you.