IT Support Pro II: Windows, Mac, Linux & Asset Mgmt

Amazon; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading global tech company is seeking a motivated IT Support Associate in Riyadh. This role involves providing tech support for a diverse user base, troubleshooting operating systems, and managing various IT processes. Candidates should have at least 3 years of experience with Windows, Mac, or Linux support, strong problem-solving abilities, and a customer-focused mindset. Certifications like CompTIA A+ are preferred. This position offers opportunities for career development within a dynamic IT services team.

Qualifications

• 3+ years of experience in a corporate setting supporting Windows, Mac, or Linux operating systems.
• Experience troubleshooting and maintaining diverse IT equipment.
• Strong problem-solving skills in a dynamic environment.

Responsibilities

• Provide ticket-based and remote Helpdesk support for users.
• Manage routine processes like new hire onboarding and asset management.
• Work with IT Operations to uphold system SLAs and provide production support.

Skills

Windows, Mac, or Linux OS support experience

Troubleshooting integrated computer systems

User hardware/software/peripheral support

LAN troubleshooting and support

Tools

Zebra thermal printers

Thin clients

Scanning devices

Portable handheld terminals

Job description

A leading global tech company is seeking a motivated IT Support Associate in Riyadh. This role involves providing tech support for a diverse user base, troubleshooting operating systems, and managing various IT processes. Candidates should have at least 3 years of experience with Windows, Mac, or Linux support, strong problem-solving abilities, and a customer-focused mindset. Certifications like CompTIA A+ are preferred. This position offers opportunities for career development within a dynamic IT services team.