IT Support F&B

Andalus Gate Holding; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading food and beverage company in Riyadh is seeking a full-time IT Support professional. This role involves providing technical support, managing Point of Sale (POS) systems, and assisting with troubleshooting to ensure smooth business operations. The ideal candidate will have proven experience in IT support within the food and beverage sector, along with hands-on experience with POS systems. This position is crucial for maintaining the operational continuity of IT systems in a fast-paced environment.

Qualifications

• Proven experience in IT Support within the Food & Beverage industry.
• Strong hands-on experience with F&B Point of Sale (POS) systems.
• Ability to troubleshoot POS downtime during peak service hours.

Responsibilities

• Provide day-to-day technical support for IT systems.
• Manage and support Point of Sale (POS) systems.
• Oversee help desk operations for IT support.

Skills

IT Support experience in the Food & Beverage industry

Experience with F&B Point of Sale (POS) systems

Troubleshooting POS systems

Familiarity with payment systems

Ability to manage IT support for multiple outlets

Job description

Company Description

Andalus Gate Holding focuses on transforming the food and beverage industry by creating, developing, and marketing innovative products that meet evolving consumer needs. The company aims to balance innovation with maintaining a strong portfolio of existing products to drive long-term financial sustainability. Andalus Gate Holding values meeting the expectations of retailers seeking increased demand, consumers craving new and satisfying products, and businesses striving for growth through innovation.

Role Description

This is a full-time, on-site IT Support – F&B role based in Riyadh. The IT Support professional will be responsible for providing day‑to‑day technical support, managing and supporting Point of Sale (POS) systems, and handling troubleshooting activities. The role also includes managing desktop computers and overseeing help desk operations. The successful candidate will ensure the smooth operation of IT systems and the timely resolution of technical issues to support uninterrupted business operations within the food and beverage environment.

Qualifications

• Proven experience in IT Support within the Food & Beverage industry
• Strong hands‑on experience with F&B Point of Sale (POS) systems (restaurants, QSR, or multi‑branch operations)
• Knowledge of menu management, pricing updates, and POS integrations common in F&B environments
• Experience supporting front‑of‑house and back‑of‑house systems
• Ability to troubleshoot POS downtime during peak service hours
• Familiarity with payment systems, receipt printers, kitchen display systems (KDS), and handheld ordering devices
• Experience managing IT support for multiple outlets or branches
• Strong understanding of operational continuity in fast‑paced F&B settings
• Ability to provide on‑site support and rapid issue resolution to minimize business disruption