IT Technician

Cravia Inc; Riyadh; On-site; SAR 120,000 - 150,000; Full time

Job summary

A leading restaurant technology provider is seeking a skilled IT Technician/Engineer to deliver on-site and remote technical support across outlets in Saudi Arabia. The role requires supporting various IT systems including POS and network equipment. Ideal candidates will possess strong troubleshooting skills and a background in multi-site IT support within retail or hospitality sectors. A diploma in IT and relevant certifications are preferred. The position requires a valid KSA driving license and offers competitive working conditions.

Qualifications

• Minimum 3 years of experience in multi-site IT support, preferably in retail or hospitality.
• Certifications: A+, Network+, Microsoft MCP, or equivalent preferred.
• Must be currently in KSA with a valid KSA driving license.

Responsibilities

• Provide on-site and remote IT support at restaurant outlets.
• Maintain and troubleshoot POS systems and network infrastructure.
• Manage Microsoft 365 environment and security controls.
• Conduct preventive maintenance and maintain accurate documentation.
• Offer on-call support during off-hours and ensure staff training.

Skills

Hardware troubleshooting

Networking fundamentals (TCP/IP, DHCP, DNS, VLANs)

Windows OS support (desktop & server)

Configuration & maintenance of firewalls, routers, switches

Support for CCTV and biometric systems

POS application support

Strong communication and organizational skills

Ability to work independently and in teams

Education

Diploma or bachelor’s degree in information technology

Job description

We are seeking a skilled and proactive IT Technician / engineer to provide on-site and remote technical support across restaurant outlets in the KSA. This role involves supporting and maintaining a wide range of IT infrastructure and systems including POS, servers, desktop hardware, printers, network equipment, and security systems. The ideal candidate will be hands-on, responsive, and possess strong troubleshooting abilities with a customer-service mindset.

Key Responsibilities

Outlet IT Support

• Provide first-line and second-line IT support across all outlets for hardware and software issues.
• Maintain and troubleshoot POS systems (e.g., Squirrel and Restroworks), KOT, KDS, printers, and other peripherals.
• Perform installation, configuration, and maintenance of Windows desktops, servers, and other IT systems.

Network & Infrastructure

• Configure and troubleshoot routers, switches, firewalls, and internet connections.
• Monitor and maintain LAN, WAN, and telephone system connectivity at the outlet level.
• Install, maintain, and support CCTV systems, biometric devices, and access control solutions.
• Liaise with ISP providers and internal teams to resolve connectivity issues.

Application Support

• Provide basic application-level support and guidance to users, including updates and installations.
• Work closely with Corporate IT teams to escalate and resolve system bugs or performance issues.
• Update IT hardware and Software Inventory and keep a record for employee /store wise assets.

Microsoft 365 Administration & Support

• Manage and support Microsoft 365 environments, including O-365, D-365 and Azure AD user lifecycle management, license optimization, role-based access control, other Microsoft business applications.
• Assist in implementing and maintaining security controls such as Conditional Access, identity protection, and device management using Microsoft Intune.

Preventive Maintenance & Documentation

• Conduct regular health checks and preventive maintenance for all IT equipment.
• Maintain accurate documentation of assets, configurations, and incidents.
• Ensure all outlets comply with IT standards and security protocols.

On-Call & Remote Support

• Provide on-call support during off-hours, weekends, and holidays as per rotation.
• Offer remote troubleshooting support using remote desktop tools or by phone.
• Deliver IT support for RSC, QCC, and warehouse locations.
• Ensure store staff are properly trained on POS and inventory applications.

Skills

• Strong knowledge of hardware troubleshooting: POS systems, Microsoft Suits, servers, printers, KOT/KDS, desktops, etc.
• Good understanding of networking fundamentals (TCP/IP, DHCP, DNS, VLANs).
• Hands-on experience with Windows OS (desktop & server), and Microsoft tools.
• Familiarity with firewalls, routers, switches (basic configuration & maintenance).
• Experience supporting CCTV, biometric, and access control systems.
• Basic knowledge of POS and hospitality application support.
• Strong User support, communication, and organizational skills.
• Ability to work independently as well as team collaboration, travel frequently (KSA), and manage multiple priorities.

Requirements

• Education: Diploma or bachelor’s degree in information technology or a related field. Experience: Minimum 3 years of experience in a multi-site IT support role, preferably in retail or hospitality.
• Certifications (preferred): A+, Network+, Microsoft MCP, Microsoft 365 Fundamentals, CCNA, or equivalent.

Other Requirements

• Person should be currently in KSA with a valid KSA driving license (mandatory).