IT Support Specialist

Stellar Hunters; Dhahran Compound; Hybrid; SAR 60,000 - 80,000; Full time

Job summary

A reputable IT services provider in Saudi Arabia is looking for an IT Support Specialist to provide day-to-day technical support to employees. The ideal candidate will troubleshoot hardware and software issues, manage incidents, and contribute to a secure workplace technology environment. Strong problem-solving and communication skills are essential. This full-time position offers a competitive salary, benefits, and opportunities for professional development in a collaborative team environment.

Benefits

Health insurance

Retirement plan options

Paid time off

Professional development support

Qualifications

• 2+ years of hands-on experience in IT support, help desk, or desktop support roles.
• Working knowledge of common office productivity software and remote support tools.
• Familiarity with Active Directory, Azure AD, and identity management.

Responsibilities

• Serve as the first point of contact for internal users via phone, email, chat, and ticketing system.
• Troubleshoot, diagnose, and repair desktop and laptop hardware and peripherals.
• Support and maintain corporate software applications and manage user accounts.

Skills

Troubleshooting

Customer Service

Communication

IT Support

Analytical Skills

Education

Bachelor's degree in Information Technology, Computer Science, or related field

Tools

Microsoft 365

Jira

ServiceNow

Active Directory

Job description

We are seeking a customer-focused and technically capable IT Support Specialist to join our IT team. The ideal candidate will provide day-to-day technical support to employees, troubleshoot hardware and software issues, manage incidents and requests through the ticketing system, and contribute to maintaining a secure and efficient workplace technology environment. This role requires strong problem-solving skills, excellent communication, and the ability to work collaboratively across teams to ensure timely resolution of IT issues.

Key Responsibilities for IT Support Specialist

• Serve as the first point of contact for internal users via phone, email, chat, and ticketing system; prioritize, document, and resolve incidents and service requests in a timely manner.
• Troubleshoot, diagnose, and repair desktop and laptop hardware, peripherals, and mobile devices; perform OS and application installations, upgrades, and configurations.
• Support and maintain corporate software applications, including installing, configuring, and updating authorized business applications and assisting users with application-specific issues.
• Manage user accounts, permissions, and access in identity and access management systems; perform onboarding and offboarding tasks including provisioning/deprovisioning hardware, email, and system access.
• Assist with network troubleshooting and connectivity issues, including wired and wireless networks, VPN access, and basic firewall or router configuration in coordination with network engineers.
• Document troubleshooting steps, resolutions, knowledge base articles, and standard operating procedures to promote self-help and reduce recurring incidents.
• Participate in IT asset inventory management, including tracking, imaging, deploying, and disposing of equipment in accordance with company policies.
• Maintain IT security best practices by applying patches, updates, and endpoint protection tools; elevate security incidents and collaborate with security and compliance teams as needed.
• Collaborate with cross-functional teams on IT projects, deployments, and upgrades; provide after-hours or on-call support as required for critical issues or scheduled maintenance.

Required Qualifications - IT Support Specialist Skills & Experience

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
• 2+ years of hands-on experience in IT support, help desk, or desktop support roles supporting Windows and macOS environments.
• Working knowledge of common office productivity software (e.g., "Microsoft 365"), remote support tools, ticketing systems (e.g., Jira, ServiceNow), and basic networking concepts.
• Familiarity with Active Directory, Azure AD, identity management, and MFA implementations; experience with mobile device management (MDM) is a plus.
• Strong troubleshooting and analytical skills, with an emphasis on customer service and clear communication to non-technical users.
• Ability to manage multiple concurrent requests, maintain accurate documentation, and follow established processes and escalation paths.
• Comfort working in a fast-paced environment and willingness to learn new technologies and tools as business needs evolve.

Preferred Qualifications - Certifications & Tools

• Industry certifications such as CompTIA A+, Network+, Microsoft 365 Fundamentals, or equivalent are preferred.
• Experience with endpoint management and imaging tools, cloud platforms (e.g., Azure, AWS), and basic scripting (PowerShell, Bash) is desirable.
• Previous experience supporting hybrid work environments and collaboration tools (e.g., Microsoft Teams, Zoom) is a plus.

Work Environment & Compensation - IT Support Specialist Salary & Benefits

• Full-time position with a hybrid or onsite work model depending on team needs.
• Competitive salary commensurate with experience and a comprehensive benefits package, including health insurance, retirement plan options, and paid time off.
• Opportunities for professional development, training support, and assistance with certifications to advance technical skills.
• Collaborative team environment committed to diversity, equity, and inclusion and supportive of career growth within the company.