Workplace Operations & Experience Manager

aceleradora agil; Saudi Arabia; Hybrid; SAR 100,000 - 156,000; Full time

Job summary

Thoughtworks is seeking a Workplace Operations & Experience Manager (Senior Associate) to lead our Workplace Services in Riyadh, delivering a high-quality, culturally relevant experience across our spaces.

Based in Riyadh with hybrid work, you will oversee facilities management, onboarding/offboarding, safety, security, travel support, procurement and sustainability initiatives, while maintaining regional budgets and ISO/TISAX readiness.

Qualifications

• Customer service mindset with a people-first approach.
• Tech-savvy with office systems, booking platforms and administrative tools.
• Able to perform physical labor and move items as needed.
• Strong problem-solving and execution mindset; manage multiple tasks.

Responsibilities

• Facilites management and maintenance of the office spaces.
• Engagement and community events coordination with local teams.
• Onboarding/offboarding and access management for employees and guests.
• Health, safety, and ISO/TISAX readiness: support protocols and certifications.
• Oversee physical security, liaise with Infosec and Legal.
• Travel support and booking assistance for travelers.
• Procurement of office amenities and supplier relations.
• Coordinate real estate and upkeep with building management.
• Implement local sustainability initiatives and report metrics.
• Maintain meticulous regional budget records.

Skills

Customer Service

Tech-Savvy

Physical Capability

Problem-Solving

Execution Mindset

Certifications (Preferred/Required)

Safety Officer experience

ISO & TISAX readiness

Tools

Office systems and booking platforms

Job description

We are seeking a Workplace Operations & Experience Manager (Senior Associate) to join our Business Services team under the Workplace Operations & Experience sub-function. In this role, you will help us deliver a consistent, high-quality, and culturally relevant experience across our physical spaces globally.

By default, this is a majority in-person role based in our Riyadh office, reporting directly to the Regional Head of Workplace Operations & Experience. You will collaborate across functions, markets, and our Digital Experience (DEC) teams to drive organizational value, foster community engagement, and optimize operational costs.

Job Responsibilities

• Facilitites Management & Maintenance: Ensure the office space is continuously well-maintained, clean and organized.
• Engagement & Connection: Drive the logistical elements of community engagement to foster a strong sense of belonging within the local Thoughtworker population and the broader ecosystem & partner with various functions, internal communities & DEC to execute logistical elements of local meetings, events and experiences.
• Onboarding & Offboarding: Participate actively in administrative processes relating to onboarding and employee transfers and managing access for both employees and guests.
• Health & Safety: Contribute to local health, safety, and emergency response protocols, actively addressing identified hazards. Prepare documentations and organizational work for ISO and TISAX certifications. Serve as the designated Safety Officer, or demonstrate a willingness to complete the required training to become a certified Safety Officer.
• Physical Security: Oversee physical security measures, manage critical relationships with Infosec and Legal and contribute to local certifications and uplift activities.
• Travel Support: Assist travelers with booking travel arrangements or provide support for self- service booking channels.
• Procurement & Office Services: Procure office amenities and services through approved suppliers, and set up new suppliers using associated internal systems and processes.
• Real Estate Laison: Liaise with local building management to coordinate troubleshooting of maintenance problems and execute improvements to leased spaces.
• Sustainability: Implement local sustainability initiatives, tracking and reporting on sustainability metrics as well as compliance with environmental regulations.
• Budget Management: Maintain meticulous records of spend against the allocated regional budget.

Job Qualifications

Technical Skills

• Customer Service: Exceptional customer service skills with a people-first mindset.
• Tech-Savvy: Comfortable navigating modern office systems, booking platforms, and administrative tools.
• Physical Capability: Ability to complete physical labor, including lifting and moving items to arrange spaces.
• Problem-Solving: A natural problem-solver who can address issues independently and creatively.
• Execution Mindset: Strong execution-focused mindset with the ability to manage multiple logistical tasks simultaneously.
• Certifications (Preferred/Required).
• Prior experience as a certified Safety Officer, or a strong willingness to undergo training to achieve this certification.
• Experience preparing workplace operations and documentation for ISO & TISAX certifications.

Professional Skills

• Compliance and regulations project management.
• Community and stakeholder management.
• Communication management.
• Contract and Vendors management.
• Ability to complete physical labor (lifting and moving).
• Problem-solving.
• Customer Focus.
• Crisis Management: Emergency response, response to business continuity.
• Fluent in English and Arabic
• To support Saudi Vision 2030 and the development of local talent, this opportunity is exclusively open to Saudi Arabian citizens

Other things to know

Learning & Developement

There is no one-size-fits-all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Responsible Use of AI in Recruitment

At Thoughtworks, we use AI tools to support our recruitment team with administrative tasks such as drafting communications, scheduling interviews and writing job descriptions. Crucially, our AI tools do not screen, assess, rank or make hiring decisions. Every application is reviewed by our team and all selection decisions are made exclusively by our interviewers and hiring managers. We are committed to fairness and responsible AI. We actively manage our AI systems by testing, monitoring for biased outcomes and implementing mitigation measures. We hold our third-party vendors to these same high standards through a rigorous governance process. For additional information, please see our full Thoughtworks AI Policy for Recruitment.

Job Details

Country: KSA

Location: Riyadh

Location type: Hybrid

Date Posted: 09-24-2026

Industry: Information Technology

Employment Type: Regular

About Thoughtworks

Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we're pushing boundaries through our purposeful and impactful work. For 30+ years, we've delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let's be extraordinary.

See here our AI policy.