Website Administrator

Client of Rawaj Company for Recruitment; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

The Client of Rawaj Company for Recruitment is seeking a Website Administrator to manage and optimize the company’s e-commerce platform, focusing on performance, analytics, SEO, and the customer journey.

You will coordinate with IT, development teams, project managers and external vendors to ensure smooth operation, implement improvements, monitor KPIs such as Sales, AOV, CSAT and retention, and drive conversion.

Qualifications

• Bachelor's degree or equivalent in a relevant field.
• 3+ years of experience in managing an e-commerce storefront or similar platform; 5 years preferred.
• Certification in Adobe Commerce or similar is an advantage.
• Strong knowledge of e-commerce platform administration and website management.
• Experience with GA4 and GTM for analytics.
• Experience with SEO best practices and analytics tools.
• Experience with website search platforms such as Algolia.
• Knowledge of web technologies including HTML, CSS, JavaScript, APIs.
• Experience with ERP/shipping/fulfillment integrations.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage and administer the e-commerce platform and ensure smooth storefront operation.
• Monitor integrations between the e-commerce platform and ERP, shipping, and fulfillment systems.
• Monitor website performance, usability, security, and accessibility; implement optimization initiatives.
• Analyze website traffic and customer behavior using GA4, GTM, and other analytics tools; generate insights.
• Analyze the customer journey across Home, PLP, PDP, Cart, and Checkout to optimize conversions.
• Implement and monitor SEO best practices and on-page optimization; track performance.
• Optimize and manage website search functionality to improve discovery and conversion.
• Conduct functional and usability testing to identify bugs and resolve issues.
• Perform cross-browser and cross-device testing for a consistent UX.
• Set up and monitor website monitoring tools for real-time issue detection and resolution.
• Coordinate with PM, IT, development teams, admins, consultants, and vendors for platform improvements.
• Support continuous improvement initiatives related to website performance, CX, search and conversion.
• Monitor and report on ecommerce KPIs including Sales, AOV, CSAT, Store Rating, Customer Count, and Retention.

Skills

Analytical thinking

Communication

Project coordination

Problem solving

Stakeholder management

Multi-tasking

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

GA4

Google Tag Manager

Algolia

HTML/CSS/JS

REST APIs

Job description

Leverage your expertise and join a pioneering team in the retail industry focused on delivering top-tier analytics and data solutions The Website Administrator will be responsible for managing maintaining and optimizing the company s e-commerce platform The role will focus on platform administration website performance monitoring analytics SEO optimization customer journey enhancement search optimization and coordination with internal teams and external vendors to ensure the smooth operation and continuous improvement of the online store

Key Accountabilities

• Manage and administer the e-commerce platform and ensure the smooth operation of the online storefront


• Manage and monitor integrations between the e-commerce platform and ERP shipping and fulfillment systems ensuring accurate order flow shipment processing tracking synchronization and smooth fulfillment operations


• Monitor website performance usability security and accessibility including page load times and implement optimization initiatives such as caching and image optimization


• Analyze website traffic and customer behavior using GA4 Google Tag Manager GTM and other analytics tools and generate actionable insights and performance reports


• Analyze the customer journey across the Homepage PLP PDP Cart and Checkout identify drop-off points and recommend conversion optimization initiatives


• Implement and monitor SEO best practices including content meta tags and other on-page elements and use analytics and SEO tools to monitor performance


• Optimize and manage website search functionality to improve search relevance synonyms product discovery search merchandising customer experience and conversion


• Conduct functional and usability testing to identify and resolve bugs broken links and usability issues


• Perform cross-browser and cross-device testing to ensure a consistent user experience


• Set up and monitor website monitoring tools to identify issues in real time and support rapid resolution


• Coordinate with Project Management IT Development teams administrators consultants and external vendors to ensure the smooth operation and continuous improvement of the e-commerce platform


• Support continuous improvement initiatives related to website performance customer experience search and conversion


• Monitor and report on relevant e-commerce KPIs including Sales Average Order Value AOV Customer Satisfaction CSAT Store Rating Customer Count and Customer Retention Rate

Knowledge , Skills , Experience

• Bachelor s degree in Computer Science, Information Technology , or a related field.


• Minimum 3 years of experience managing an e-commerce storefront or similar platform; 5 years is preferred .


• Certification in Adobe Commerce or a similar cloud-based e-commerce platform is an advantage.


• Strong knowledge of e-commerce platform administration and website management.


• Strong understanding of web analytics , including Google Analytics 4 (GA4) and Google Tag Manager (GTM) .


• Good knowledge of SEO best practices and experience using SEO and analytics tools.


• Experience with customer journey analysis, conversion optimization, and e-commerce performance improvement .


• Experience with website search platforms such as Algolia or similar solutions.


• Knowledge of web technologies including HTML, CSS, JavaScript, XML, JSON, HTTP(S), REST, and SOAP APIs .


• Experience working with e-commerce integrations , preferably with ERP, shipping, and fulfillment systems.


• Strong analytical, troubleshooting, and problem-solving skills.


• Excellent communication, coordination, and stakeholder management skills.


• Ability to work effectively with technical and non-technical teams.


• Ability to manage multiple priorities in a fast-paced e-commerce environment.