E-commerce Supervisor

REEF GROUP | مجموعة ريف; Riyadh; On-site; SAR 90,000 - 150,000; Full time

Job summary

Reef Group in Riyadh is seeking a results-driven E-commerce Supervisor to oversee daily online store operations, ensure product and inventory accuracy, and streamline order fulfillment to support online sales growth.

You will coordinate with warehouse, logistics, marketing, and customer service to optimize platform performance, resolve issues, and prepare regular reports on sales and performance. The role requires 3–6 years in e-commerce operations and a degree in a related field.

Qualifications

• Diploma or bachelor’s degree in a related field.
• 3–6 years of e-commerce operations experience.
• Experience in catalog management, inventory control, and order fulfillment.
• Knowledge of payment gateways, shipping integrations, ERP, and OMS.
• Proven success in catalog management and logistics coordination.

Responsibilities

• Oversee daily e-commerce operations, ensuring product listings, pricing, content, and promotions are accurate and up to date.
• Manage product catalog updates and monitor inventory accuracy across online platforms and warehouse systems.
• Supervise the order lifecycle, from processing to shipment and delivery, ensuring timely fulfillment.
• Coordinate with warehouse teams, logistics partners, and payment providers to resolve operational issues.
• Monitor platform performance, payment functionality, shipment tracking, and order processing.
• Analyze product performance and customer behavior to identify opportunities for operational improvements and sales growth.
• Coordinate with the Marketing team to ensure platform readiness for campaigns, promotions, and seasonal events.
• Collaborate with Customer Service to resolve order-related complaints, returns, and delivery issues.
• Prepare regular reports on sales, inventory, orders, and operational performance.
• Support process improvements and e-commerce platform development initiatives.

Skills

E-commerce ops

Inventory control

Catalog management

Order fulfillment

Payment gateways

ERP integration

OMS knowledge

Analytics

Education

Diploma/BA in E-commerce

Tools

ERP systems

OMS (Order Management System)

Payment gateways

Shipping integrations

Job description

Reef Group is seeking a results-driven E-commerce Supervisor to oversee the daily operations of its e-commerce platforms, ensure product and inventory accuracy, streamline order fulfillment, and enhance the online customer experience. The role will collaborate with warehouse, marketing, customer service, technical support, and logistics teams to improve operational efficiency and support online sales growth.

Key Responsibilities

• Oversee daily e-commerce operations, ensuring product listings, pricing, content, and promotions are accurate and up to date.
• Manage product catalog updates and monitor inventory accuracy across online platforms and warehouse systems.
• Supervise the order lifecycle, from processing to shipment and delivery, ensuring timely fulfillment.
• Coordinate with warehouse teams, logistics partners, and payment providers to resolve operational issues.
• Monitor platform performance, payment functionality, shipment tracking, and order processing.
• Analyze product performance and customer behavior to identify opportunities for operational improvements and sales growth.
• Coordinate with the Marketing team to ensure platform readiness for campaigns, promotions, and seasonal events.
• Collaborate with Customer Service to resolve order‑related complaints, returns, and delivery issues.
• Prepare regular reports on sales, inventory, orders, and operational performance.
• Support process improvements and e-commerce platform development initiatives.

Required Qualifications

• Diploma or bachelor’s degree in E-commerce, Business Administration, Information Systems, or a related field.
• 3–6 years of relevant experience in e-commerce operations or online store management.
• Experience in product catalog management, inventory control, and order fulfillment.
• Knowledge of payment gateways, shipping integrations, ERP, and Order Management Systems (OMS).
• Success in catalog management, inventory control, and logistics coordination.