Waiter/Waitress

Accorhotel; Umluj; On-site; SAR 36,000 - 60,000; Full time

Job summary

SLS The Red Sea in Umluj, Saudi Arabia, seeks a Waiter/Waitress (Saudi National) to deliver exceptional F&B service in a luxury setting. You will greet guests, take orders, upsell, and maintain flawless service standards under the F&B team’s guidance.

Fluency in English, a hospitality mindset, and POS familiarity are essential for seamless guest experiences. Responsibilities include knowledge of menus, allergens, precise order processing, hygiene compliance, and contributing to a memorable

Qualifications

• 1–2 years' experience as a waiter/server in luxury hospitality.
• High school diploma; hospitality qualification is a plus.
• Knowledge of food and beverage service and guest standards.
• Proficient with POS systems and handling payments.
• Excellent communication, interpersonal skills, and guest focus.
• Fluent English.

Responsibilities

• Deliver service per SLS standards and guest expectations.
• Provide personalized, attentive service throughout dining.
• Know menus, ingredients, allergens, and prep methods to advise guests.
• Process orders and payments accurately with the POS.
• Maintain a clean, welcoming dining area and prepared stations.
• Monitor quality and report concerns promptly.
• Upsell to enhance guest experience and revenue.
• Assist with inventory, equipment, and storage.
• Collaborate with kitchen, bar, and F&B team for seamless service.
• Adhere to health, safety, hygiene and company standards.
• Support events and promotions to improve service.

Skills

English fluency

Guest service

Communication

Multitasking

Attention to detail

Hospitality

Education

High school diploma

Hospitality qualification

Tools

POS systems

Job description

At SLS The Red Sea, we don't just serve meals-we create unforgettable dining experiences. As a Waiter/Waitress (Saudi National) , you will play a key role in delivering exceptional food and beverage service by providing personalized, attentive, and seamless experiences that reflect the bold, elevated, and vibrant spirit of SLS. More than serving guests, you will create meaningful connections and ensure every dining experience is memorable and exceeds expectations.

Working closely with the F&B team, you will support the smooth day-to-day operation of the outlet by maintaining exceptional service standards, ensuring efficient service delivery, and complying with SLS standards, hygiene requirements, and local regulations.

Key Responsibilities

• Deliver exceptional food and beverage service in accordance with SLS standards, service standards and procedures, and guest expectations.
• Create memorable guest experiences by providing personalized, attentive, and professional service throughout the dining journey.
• Maintain comprehensive knowledge of menus, ingredients, allergens, and preparation methods to confidently assist guests and provide recommendations.
• Accurately process guest orders and payments using the POS system while ensuring efficient and error-free service.
• Maintain a clean, organized, and welcoming dining environment, ensuring service stations and equipment are prepared for operation.
• Monitor food and beverage quality, communicating any concerns promptly to the Supervisor or kitchen team.
• Apply effective upselling techniques to enhance the guest experience and maximize revenue opportunities.
• Support inventory control, equipment maintenance, and the proper storage of service equipment and operational supplies.
• Collaborate with the kitchen, bar, and wider F&B team to ensure seamless service delivery and guest satisfaction.
• Follow all health, safety, hygiene, food handling, and company service standards while contributing to a positive and high-performing team environment.
• Support special events, promotional activities, and continuous service improvements that enhance the SLS The Red Sea dining experience.

Minimum Requirements

• Minimum of 1-2 years' experience as a Waiter/Server, preferably within a luxury hotel, resort, or upscale hospitality environment.
• High school diploma or equivalent; a hospitality qualification or food and beverage training is an advantage.
• Strong knowledge of food and beverage service, dining etiquette, and guest service standards.
• Familiarity with POS systems and the ability to process guest orders and payments accurately.
• Professional, friendly, and guest-focused personality with excellent communication and interpersonal skills.
• Fluent in English required.
• Strong attention to detail, ability to multitask, and perform effectively in a fast-paced hospitality environment.
• Physically capable of standing for extended periods and carrying trays or service equipment as required.