Universe Manager

Cenomi Retail; Medina; Presencial; SAR 60.000 - 120.000; Jornada completa

Descripción de la vacante

Cenomi Group is seeking a Retail Sales Representative to support daily store operations, assist in merchandise display, and drive customer service excellence in a fast-paced retail environment.

You will help manage promotions, monitor inventory, and assist in cash handling and reconciliation while upholding brand standards and store safety. Strong communication and teamwork are essential.

Formación

• Minimum 3 years customer service/retail experience.
• Proven work experience as a Retail Sales Representative or similar role.
• Understanding scheduling and staff level needs.
• Good understanding of store operating procedures.
• Knowledge of inventory management.
• Knowledge in MS Office.

Responsabilidades

• Support with the daily store management responsibilities.
• Support in-store implementation of brand specific and generic marketing and promotion activities.
• Ensure customers are served by sales team in a timely manner in line with customer service standards.
• Maintain proper display of all merchandise in the sales floor and stock room.
• Identify the promotional products and timely apply the necessary price adjustments.
• Drive loss prevention procedures to protect company assets and properties from any form of loss including internal & external theft.
• Audit and review inventory schedule including requisition and deliveries.
• Review daily cash sales and reconciliation.
• Complete the daily sales book and record all sales issues affecting store performance including the KPI of the business.
• Review P & L statement with Store Manager and discusses potential pain points in operations sales and manpower.
• Contribute towards enhancing sales staff performance accomplishments and competence.
• Maintain operation standards health and safety practices and commercial aspects of the business as per company policy and procedures.
• Support achieving a culture of service in the store.
• Ensure that the store and staff hygiene housekeeping & maintenance are able to create a pleasant shopping environment and uphold the Brand and Company image at all times
• Follow up on all store maintenance issues to ensure timely resolution

Conocimientos

Customer service

People management

Communication

Financial principles

Educación

Secondary school diploma or higher

Herramientas

MS Office

Descripción del empleo

Academic Qualifications and Certification

• At least completed secondary school diploma or higher is preferred

Experience

• Minimum 3 years customer service retail experience
• Proven work experience as a Retail Sales Representative or similar role
• Understanding scheduling and staff level needs
• Good understanding of store operating procedures
• Knowledge of inventory management
• Knowledge in MS Office

Job Specific Skills

• Excellent customer service skills
• Good people management skills Ability to motivate staff to work towards achieving common goals
• Familiarity with financial and customer service principles
• Strong communication skills who can make customers feel welcomed in the store

Key Responsibilities

• Support with the daily store management responsibilities
• Support in-store implementation of brand specific and generic marketing and promotion activities
• Ensure customers are served by sales team in a timely manner in line with customer service standards
• Maintain proper display of all merchandise in the sales floor and stock room
• Identify the promotional products and timely apply the necessary price adjustments
• Drive loss prevention procedures to protect company assets and properties from any form of loss including internal amp external theft
• Audit and review inventory schedule including requisition and deliveries
• Review daily cash sales and reconciliation
• Complete the daily sales book and record all sales issues affecting store performance including the KPI of the business
• Review P amp L statement with Store Manager and discusses potential pain points in operations sales and manpower
• Contribute towards enhancing sales staff performance accomplishments and competence
• Maintain operation standards health and safety practices and commercial aspects of the business as per company policy and procedures
• Support achieving a culture of service in the store
• Ensure that the store and staff hygiene housekeeping amp maintenance are able to create a pleasant shopping environment and uphold the Brand and Company image at all times
• Follow up on all store maintenance issues to ensure timely resolution

Dimensions

• Indirectly accountable for store s budget
• KPIs and business goals
• Contribute towards reducing in-store employee retention

Decision Making Authority

• In charge of the store when the manager is not around
• Day-to-day supervision of employees assigning routine and non-routine tasks and assist in the schedule preparation

Problem Solving

• Respond to customer complaints and comments

Communication and Working Relationships

• Internal Communicate sales plans and targets to store team
• Report to store manager any breach of policies or procedures
• External Positive attitude and a desire to promptly adhere to customers and to resolve potential issues or complaints
• At least completed secondary school; diploma or higher is preferred.
• Minimum 3 years customer service/retail experience.
• Proven work experience as a Retail Sales Representative or similar role.
• Understanding scheduling and staff level needs.
• Good understanding of store operating procedures.
• Knowledge of inventory management.
• Knowledge in MS Office.
• Excellent customer service skills.
• Good people management skills Ability to motivate staff to work towards achieving common goals.
• Familiarity with financial and customer service principles.
• Strong communication skills who can make customers feel welcomed in the store.