Travel & Lifestyle Manager - Arabic Speaking | Overnight

Ten Lifestyle Group; Riyadh; On-site; SAR 180,000 - 260,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Paid time off

Sabbatical

Ten Loyalty Rewards

Job summary

Ten Lifestyle Group is seeking an Arabic-speaking Dedicated Luxury Travel Consultant in Riyadh to join our Luxury Lifestyle Management team. The role covers overnight shifts (20:00–10:00 local Riyadh time) and requires delivering premium service by phone and email in Arabic and English.

You will create tailor-made travel offers, manage itineraries, arrange visas, and coordinate bookings across restaurants, airlines, hotels, and DMOs, while promoting exclusive promotions and events.

Qualifications

• Fluent in Arabic and English for professional written and spoken communication.
• Experience in luxury travel, concierge, hospitality or high-end customer service.
• Ability to manage end-to-end travel arrangements and complex bookings.

Responsibilities

• Serve as the first point of contact for premium customers during overnight hours.
• Advise clients by phone and email in Arabic and English.
• Handle tailor-made travel offers, itineraries, visas and related admin tasks.
• Co-ordinate reservations with restaurants, airlines, hotels and DMOs.
• Inform customers about exclusive promotions and events.

Skills

Arabic (C2)

English (C2)

Communication skills

Customer service

Education

Tertiary qualification in tourism

Job description

To complement our team in the Kingdom of Saudi Arabia, we are looking for an Arabic-speaking Dedicated Luxury Travel Consultant in the area of Luxury Lifestyle Management to cover our overnight shifts.

Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, world‑class and expert service has enabled world‑renowned companies to achieve maximum customer satisfaction and retention. Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide.

Overview of responsibilities:

• Act as the first point of contact for our premium customers, delivering high‑quality customer service during overnight hours.
• Advise premium customers via phone and email in Arabic and English.
• Process customer requests end‑to‑end, from offer preparation through to billing, including individual travel arrangements as well as restaurant and club reservations, gift organization, tickets (sports and cultural events), spa and fitness bookings, yacht charters, flowers, transport, sightseeing, and related services.
• Make reservations with restaurants, airlines, hotels, and destination management agencies.
• Prepare tailor‑made travel offers and documents, create detailed itineraries, manage visa applications, and handle all related administrative processes.
• Proactively inform and inspire customers about exclusive promotions and events, ensuring they benefit from unique and curated opportunities.

Your Profile:

• You have excellent language skills in professional Arabic and English, in written and spoken (C2 according to The Common European Framework).
• Have completed tertiary qualification or equivalent training, ideally in the field of tourism.
• Have several years of professional experience in the travel industry, a tour operator or in a travel agency, or at least 3 years of professional experience in luxury concierge, hospitality or high‑end customer service.
• Have excellent global destination knowledge.
• Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture.
• Are service‑oriented, flexible and able to work under pressure.
• Have a positive attitude and identify with Ten Group values.
• Have excellent communication skills.
• Value exceptional service and live by this motto.
• Are available on a full‑time basis (40hrs per week) working permanent night shifts between 20:00 - 10:00 hours local Riyadh time, Monday to Sunday on a rotational shift basis.

Rewards designed around you:

• A competitive salary depending on experience, plus a performance-based bonus.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays- possibilities to Travel and Work anywhere in the world!
• Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.