Territory Manager

DHL Express (Schweiz); Saudi Arabia; On-site; SAR 167,000 - 279,000; Full time

Benefits offered by this job

Strong career development

International environment

Benefit program

Job summary

DHL Express in Saudi Arabia is seeking a Certified International Specialist to drive revenue in the assigned territory. You will develop, service, retain existing customers and acquire new business opportunities across the region.

Key responsibilities include ambassadorial duties, building client relationships, managing inquiries, and ensuring timely collections. Arabic language skills are a plus in our diverse market and collaboration with multiple departments is essential.

Qualifications

• Proven ability to work under pressure in a fast-paced environment.
• Excellent verbal communication and interpersonal skills.
• Telephone/Sales experience in a multinational company with customer interface is essential.

Responsibilities

• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
• Develop and maintain high-level rapport with customers.
• Follow up on customer enquiries and direct them to the appropriate DHL department.
• Maintain regular call cycles to existing customers to build multi-level relationships and sustain revenue.
• Identify customer needs and show how DHL services add value to their business.
• Source and convert new business leads to generate profitable revenue from new customers.
• Monitor credit issues and coordinate with Customer Accounting to ensure timely collections.
• Update call details on COMET and IBS forms for future reference.
• Take ownership of service failures and resolve issues quickly.
• Analyze figures and trends to maximize revenue.

Skills

Problem Solving

Customer Orientation

Planning

Decision Making

Results Orientation

Teamwork

Communication

Attention to Detail

Tools

MS Word

Excel

Job description

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit careers.dhl.com

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Overall Role Purpose

Reporting to the Direct Sales Manager, you will be responsible for the revenue generation of the geographically assigned sales territory (portfolio). You will be expected to develop, service, retain our existing customers as well as acquire new business opportunities.

Your Tasks

• Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
• Ensure that a high level of professional rapport is developed and maintained with all customers
• Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
• Maintain a regular call cycle to existing DHL Customers to build strong, multi-level relationships within the company to maintain existing DHL sales revenue as customers continue to trade
• Probe, question and understand completely the customers’ needs and requirements to understand where DHL’s service offering can add value to the customers’ business
• Identify potential and negotiate and persuade accordingly existing customers to maximize their use of DHL’s services to generate additional sales revenue from existing customers, in a profitable manner.
• Liaise with every department that is responsible for customers
• Source and action new business leads and persuade potential customers to utilize the DHL services to generate additional (sales) profitable revenue from new customers
• Monitor credit issues and liaise with Customer Accounting Department and be aware of issues with no payment and take action where necessary to ensure Outstanding money is collected
• Update and maintain call details on COMET, ensure appropriate IBS forms are updated so that all information is accessible for future reference and monitoring
• Take ownership of service failures and ensure the correct person resolves the issue so that all customer complaints and problems are handled quickly and efficiently
• Analyze figures and reports and spot trends and identify issues and take appropriate action where necessary to maximize revenue by addressing issues

Your Profile

• Key capabilities: Problem Solving, Customer Orientation, Planning and Organizing, Decision Making, Results Orientation, Teamwork, Accountability, Communication Skills, Self-Management and Attention to Detail.
• Excellent verbal communication skills and interpersonal style
• Excellent personal presentation, grooming and hygiene
• Excellent organizational skills, including ability to priorities workload
• Ability to effectively contribute as a team member as part of a busy team
• Proven ability to work under pressure in a fast paced, time sensitive environment
• Demonstrated ability to use initiative/judgement to solve job related issues
• Telephone / Sales experience in a multi-national company with customer interface experience essential.
• 1 to 2 years of DHL experience (if transferred within)
• Good command of English language; Arabic an advantage.
• Excellent PC skills (MS Word & Excel)
• Numerically literate
• Thorough knowledge of DHL products, services, shipments, rates, discounts and competitor services.
• Professional Telephone Behavior
• Customer Services attitude (controlled temperament)
• Dedicated, Hardworking and Enthusiastic
• Flexible and prepared to work long hours
• Reliable

Our Offer

• Strong career support in an international environment.
• Great culture and colleagues.
• Multifarious benefit programm.