Territory Customer Experience Leader, Healthcare (KSA)

Sanofi; Al Khobar; Vor Ort; SAR 120.000 - 180.000; Vollzeit

Zusammenfassung

Sanofi in Khobar, Saudi Arabia, is seeking a Customer Experience Manager within our Specialty Care team to drive customer engagement strategies and optimize how we connect with healthcare professionals across Saudi Arabia.

You will join a team delivering breakthrough treatments for immune challenges, rare diseases, cancers, and neurological conditions, while ensuring ethical practices and data-driven approaches.

Qualifikationen

• Experience: At least 2 years in pharmaceutical sales, customer engagement, or commercial excellence roles with proven success in managing customer relationships and driving business results.
• Soft skills: Relationship building, stakeholder communication, cross-functional teamwork, driving continuous improvement, persuasive speaking, agility and adaptability.
• Technical skills: Business data analytics, customer segmentation, sales force effectiveness, opportunity management, account management, market analysis.
• Education: Bachelor’s degree in Pharmacy (required); additional certifications are a plus.
• Languages: Arabic and English (both required).
• Travel: 30% to 40% travel within assigned territory; valid driver's license required.
• Good-to-have: Experience working in remote areas (e.g., North region, Hafar Al-Batin, Arar, Aljowf or similar regions).

Aufgaben

• Build and maintain trusting relationships with healthcare professionals through both face-to-face and digital engagement
• Drive customer engagement strategies that optimize business performance and ensure our innovative products reach those who need them most
• Take accountability for delivering impact with first-in-class and best-in-class products across your territory
• Collaborate cross-functionally with other teams to ensure exceptional customer experiences that put patients first
• Manage territory planning, customer segmentation, and opportunity identification using data-driven insights
• Lead change initiatives with agility and determination, working toward ambitious collective targets
• Champion ethical business practices and ensure all activities align with Sanofi's values and compliance standards

Kenntnisse

Pharma sales

Customer engagement

Commercial excellence

Relationship building

Stakeholder communication

Cross-functional teamwork

Data analytics

Market analysis

Ausbildung

Bachelor's degree in Pharmacy

Jobbeschreibung

Sanofi in Khobar, Saudi Arabia, is seeking a Customer Experience Manager within our Specialty Care team to drive customer engagement strategies and optimize how we connect with healthcare professionals across Saudi Arabia.

You will join a team delivering breakthrough treatments for immune challenges, rare diseases, cancers, and neurological conditions, while ensuring ethical practices and data-driven approaches.