Technical Support Engineer - Riyadh, Saudi Arabia

Fortinet, Inc.; Al Khobar; On-site; SAR 168,000 - 244,000; Full time

Job summary

A global network security leader is seeking a Technical Support Engineer in Saudi Arabia. The role involves providing expert support to clients on Fortinet products. The ideal candidate will have experience in networking, excellent communication skills, and a strong technical background. This position offers the chance to work in a fast-paced environment with a focus on customer satisfaction and professional development.

Benefits

Competitive compensation

Exciting work environment

Benefits package

Qualifications

• 1+ years of relevant experience in Networking/Networking Security industry.
• Very good knowledge of general networking and Network Security concepts.
• Ability to work independently and as a part of a team.

Responsibilities

• Provide technical support to Fortinet customers on products via various communication channels.
• Analyze customer network information to resolve technical issues.
• Run troubleshooting sessions to assist customers.

Skills

Networking knowledge

Network Security concepts

Problem-solving

Communication skills

Education

Bachelors / Master’s Degree in CSE / Electronics / Electrical / BCA / BSc

Job description

Job Title

TECHNICAL SUPPORT ENGINEER

Location

Saudi Arabia, Riyadh

Roles and Responsibilities

• Providing technical support to Fortinet customers/Partners on Fortinet products (Viz., FortiGate and FortiProxy) through Web/CHAT based and Voice based
• Collection and analysis of customer network information and to resolve technical issues
• Recommending corrective actions based on gathered data and its analysis including configuration amendments
• Running real-time phone or remote troubleshooting sessions with customers
• Advises/educates engineers/customers within procedural guidelines to ensure a complete solution to their technical or service questions. Recreates, identifies and provides input on unique or recurring customer problems
• Focusing on delivering a positive customer experience according to FORTINET standards and meeting the KPIs
• Setup the test environments as necessary for replication of the customer reported issues and provide the documentation on thesesetups
• Technical documentation

Requirements

• 1 and above years of relevant experience in Networking/Networking Security industry
• Very good knowledge of general networking and Network Security concepts
• Ability to work independently and / or as a team, based on the circumstances
• Ability to quickly learn new or unfamiliar technologies and products, independently using training Sessions, documentation and online resources
• Ability to meet deadlines, goals and objectives
• Proficient Verbal and written communications skills

Desired

• Having any of industry certificates (NSE 4/NSE7 / CCNA/CCIE/ / PCNSE / JNCIAEtc.)
• Basic experience with Network and Network security devices – Firewalls/IPS etc.
• Knowledge of dynamic routing protocols and its implementation (OSPF, BGP)
• Knowledge of authentication protocols and methods (LDAP, SSO, 2-factor authentication etc.)
• Knowledge of VPN, IPSec and SSL VPN

Education

• Bachelors / Master’s Degree in CSE / Electronics /Electrical / BCA / BSc)
• Diploma in CSE / B.Tech with considerable experience

Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure.

Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits