Technical Program Manager

Keka Technologies Private Limited; Dammam; On-site; SAR 300,000 - 600,000; Full time

Job summary

CLOUDSUFI is seeking a Technical Program Manager for client services in Saudi Arabia to manage large-scale digital transformation programs across data, AI, IoT and GenAI initiatives. You will drive execution with cross-functional teams, align with customer stakeholders, and ensure on-time, on-budget delivery.

The ideal candidate has 10+ years in IT, hands-on experience with cloud-native technologies (GCP), and proven success managing programs > USD 2 million annually in the Middle East with

Qualifications

• 10+ years of IT experience focusing on Digital Transformations and Industry 4.0
• Experience managing digital transformation programs for mid-large organizations with data, AI, IoT, robotics, and GenAI
• Hands-on experience with open-source software development and cloud-native technologies, especially GCP
• Experience delivering projects in the Middle East, particularly Saudi Arabia
• Excellent stakeholder management and ability to present to senior client leadership
• Must have delivered programs >USD 2 million annually and grown accounts through delivery excellence
• Customer-centric approach and ability to prioritize customer needs
• Experience setting up large teams and transitioning from onsite teams/other vendors in a structured manner
• Hands-on Agile project management with daily Scrum, retros, demos, and velocity tracking
• Knowledge of SAFE Agile framework is advantageous
• Experience in strategic planning, risk management, and change management
• Proficiency in project management software tools
• Awareness of Cloud Platform development, DevOps, low-code, and automation
• Manufacturing or Oil & Gas domain knowledge is a plus

Responsibilities

• Client delivery assurance: collaborate with all delivery stakeholders to fulfill commitments
• Identify and mitigate technical/operational challenges and risks during execution
• Follow development processes, templates, and tools prescribed by CLOUDSUFI or clients
• Assist other teams with task estimation for proposals
• Create knowledge repository, reusable templates, reports, and dashboards
• Assign tasks, track deliverables, and remove impediments for team members
• Prepare progress reports and dashboards for management and stakeholders
• Evaluate and assess project risks and implement mitigation plans
• Maintain delivery best practices and audit implementations
• Coach and mentor team members
• Participate in organizational development activities, including interviews and CSR events
• Work with large Middle East customers, especially Saudi Arabia
• Demonstrate strong written communication, presentation, and negotiation skills
• Showcase quick learning, self-starting, and team-player attitude
• Adapt to tight deadlines in a matrix organization
• Demonstrate Organizational Citizenship Behavior
• Demonstrate conflict management and prioritization skills
• Maintain strong stakeholder management with internal and external partners

Skills

Stakeholder management

Agile delivery

GCP

AI/GenAI

Open-source

Tools

Project management software tools

Job description

CLOUDSUFI is seeking a Technical Program Manager for client services. The program manager is responsible for all client interfaces within the assigned project scope. He/she will work together with leads in the program/project to create an execution plan in consultation with the customer stakeholders and drive the execution with the team with people, process, and structure. Some of the key KPIs for this role are Book-to-Burn, Gross Margin, Customer Advocacy (NPS), ESAT (Employee Satisfaction), Penetration (Net New),

Required Experience

Minimum 10+ years of experience in the IT industry with a focus on solutions for Digital Transformations and Industry 4.0

Experience in managing digital transformation programs for mid-large organizations with a focus on data, AI, IoT, robotics, and GenAI, with a proven track record of delivering projects on time, cost and quality.

Hands-on experience in open-source software development and cloud-native technologies, especially on the GCP tech stack

Experience of delivery projects in Middle East region, especially in Saudi Arabia

Excellent stakeholder management, ability to connect and present to senior leadership team of client

Must have performed program delivery for a large program of size of more than USD 2 million annually and grown the account through delivery excellence

A customer-centric approach, which includes an understanding of expectations/prioritization of customer needs.

Must have experience in setting up large teams and work transitioning from onsite teams/other vendors in a structured and predictable manner

Hands-on experience in agile project management. Must be conversant in performing all Agile Ceremonies: daily Scrum calls, Retro and Demo meetings, and Velocity calculation

Knowledge of the SAFE Agile framework is an added advantage

Experience in strategic planning risk management and change management

Proficiency in project management software tools

Should be well versed with current technology trends in IT solutions, e.g. Cloud Platform development, DevOps, low-code solutions, and Automation

Manufacturing or Oil & Gas domain knowledge will be a definite advantage

Job Responsibilities

Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client

Bring out technical/operational challenges and risks during execution and develop an action plan for mitigation and aversion of identified risks

Comply with development processes, documentation templates, and tools prescribed by CLOUDSUFI or its clients

Work with other teams and Program Managers in the organization and assist them with an estimation of tasks for proposals

Contribute towards the creation of knowledge repository, reusable templates, reports, and dashboards

Assign tasks, track deliverables, and remove impediments to team members

Prepare Progress Reports and Dashboards for monitoring project progress and report to internal and external stakeholders

Evaluate and assess risks for the project

Create and maintain delivery best practices and audit the implementation of processes and best practices in the organization

Provide feedback to team members and be a coach and mentor for them

Participate in organization development activities from time to time-Interviews, CSR/employee engagement activities, participation in business events and conferences, and implementation of new policies, systems, and procedures as decided by the Management team

Must have worked with large customers in the Middle East region, particularly Saudi Arabia

Written communication, technical articulation, listening, and presentation skills (8/10 minimum)

Should have good conflict management

Should have superior persuasive and negotiation skills

Should have demonstrated effective task prioritization, time management, and internal/external stakeholder management skills

Should be a quick learner, self-starter, go-getter and team player

Should have experience working under stringent deadlines in a Matrix organization structure

Should have demonstrated appreciable Organizational Citizenship Behavior (OCB) in past organizations

Required Skills

Modern Engineering Stakeholder Management Superior Communication AI Engineering Delivery Management Agile Development