Technical Expert - SAP Hybris / SAP S/4HANA

Squadio; Riyadh; Remote; SAR 180,000 - 300,000; Full time

Job summary

Squadio, a Global Remote-first IT service provider, seeks a SAP Technical Expert to join the team. The role emphasizes analytics, customer experience, and strategic design of service experiences, with a focus on data-driven insights and KPI tracking.

You'll work on profiling customer segments, analyzing feedback, producing reports, and documenting best practices to guide new services and retention strategies in a global remote-first environment.

Responsibilities

• Enhance customer experience with Marketplace platform through detailed customer profiles and segmentation.
• Analyze customer feedback and produce reports highlighting key themes and trends.
• Create actionable plans and track KPIs such as NPS, CSAT, and CES.
• Design new service experiences and strategies for customer retention.
• Document best practices to guide the implementation of new services.

Job description

Squadio is a Global Remote-first IT service provider headquartered in Riyadh KSA with Delivery Centers in Egypt and KSA.

We are seeking a highly motivated and detail-oriented SAP Technical Expert to join our team.

The ideal candidate will have a strong analytical mind and excellent communication skills.

Enhance the overall experience of customers with Marketplace platform before the implementation of new services through detailed profiles of customer segments, analysis of customer feedback, reports highlighting key themes and trends, actionable plans, tracking KPIs such as NPS, CSAT, and CES, design of new service experiences, strategies for customer retention, and documentation of best practices.