SAP Hybris & S/4HANA Tech Expert - Remote

Squadio; Riyadh; Remote; SAR 180,000 - 300,000; Full time

Job summary

Squadio, a Global Remote-first IT service provider, seeks a SAP Technical Expert to join the team. The role emphasizes analytics, customer experience, and strategic design of service experiences, with a focus on data-driven insights and KPI tracking.

You'll work on profiling customer segments, analyzing feedback, producing reports, and documenting best practices to guide new services and retention strategies in a global remote-first environment.

Responsibilities

• Enhance customer experience with Marketplace platform through detailed customer profiles and segmentation.
• Analyze customer feedback and produce reports highlighting key themes and trends.
• Create actionable plans and track KPIs such as NPS, CSAT, and CES.
• Design new service experiences and strategies for customer retention.
• Document best practices to guide the implementation of new services.

Job description

Squadio, a Global Remote-first IT service provider, seeks a SAP Technical Expert to join the team. The role emphasizes analytics, customer experience, and strategic design of service experiences, with a focus on data-driven insights and KPI tracking.

You'll work on profiling customer segments, analyzing feedback, producing reports, and documenting best practices to guide new services and retention strategies in a global remote-first environment.