Technical Authority: Cloud Infra & IP Networks Leader

SIS Global; Riyadh; On-site; SAR 180,000 - 260,000; Full time

Job summary

SIS Global in Riyadh, Saudi Arabia, seeks a Technical Authority focused on Cloud Infrastructure and IP networks to provide advanced second-line technical support in a governed telecom environment. You will help maintain platform stability, resolve complex incidents, and ensure high service availability across cloud and network domains.

The role demands senior technical expertise, collaboration with operations, vendors, and customers, and a strong emphasis on governance, lifecycle management, and

Qualifications

• Bachelor’s Degree in Telecommunications Engineering, Computer Science, Information Technology, Network Engineering, or a related technical field.
• Strong experience supporting Cloud Infrastructure environments.
• Strong experience supporting IP networking technologies and operational environments.
• Proven hands‑on experience troubleshooting complex technical issues within enterprise or telecommunications environments.
• Experience managing incidents, problems, and fault management processes.
• Strong configuration management knowledge and troubleshooting expertise.
• Experience supporting technical escalations and operational change management activities.
• Knowledge of platform access management and user administration processes.
• Telecom cloud infrastructure experience within carrier-grade environments.
• Experience supporting and managing third‑party hardware platforms.
• CSR handling experience.
• Experience with software lifecycle management, upgrades, and release activities.
• Experience supporting audit, compliance, and governance requirements.
• Strong analytical, troubleshooting, and problem‑solving skills.
• Excellent communication and stakeholder management capabilities.

Responsibilities

• Provide second-line Technical Authority support across Cloud Infrastructure and IP network domains.
• Manage incidents, problems, CSRs, and customer-related service issues.
• Troubleshoot and resolve complex cloud infrastructure and IP networking challenges.
• Perform technical and operational assessments to identify root causes and prevent recurring issues.
• Support fault management and service restoration activities to ensure platform stability.
• Manage and troubleshoot configuration-related issues across supported platforms.
• Support operational changes, technical escalations, and maintenance activities.
• Coordinate with internal support teams, vendors, and customer-facing groups to maintain service continuity.
• Support software lifecycle management including upgrades, patches, and release implementation.
• Provide expertise in platform access control, user administration, and operational governance.
• Support third-party hardware management and infrastructure-related activities.
• Participate in audit, compliance, and service assurance initiatives.
• Maintain operational documentation, technical procedures, and knowledge repositories.
• Ensure compliance with organizational standards, operational policies, and telecom best practices.

Skills

Cloud infrastructure

IP networking

Incident management

Troubleshooting

Configuration governance

Software lifecycle management

Audit & governance

Stakeholder management

Platform access control

Vendor coordination

Education

Bachelor’s Degree in Telecommunications Engineering, Computer Science, Information Technology, Network Engineering, or related technical field

Tools

Kubernetes

OpenStack

VMware

Cloud platforms

Job description

SIS Global in Riyadh, Saudi Arabia, seeks a Technical Authority focused on Cloud Infrastructure and IP networks to provide advanced second-line technical support in a governed telecom environment. You will help maintain platform stability, resolve complex incidents, and ensure high service availability across cloud and network domains.

The role demands senior technical expertise, collaboration with operations, vendors, and customers, and a strong emphasis on governance, lifecycle management, and