Technical and Logistic Support

Airbus Defence and Space; Riyadh; On-site; SAR 240,000 - 300,000; Full time

Job summary

Airbus Defence and Space Saudi Limited in Riyadh region seeks a professional to manage IT maintenance and support across the customer base in KSA. This role involves daily coordination with the France team, ensuring IT activities, hardware replacements, and a close link with production, engineering, and security teams.

The position requires strong knowledge of Windows/Linux environments, virtualization, and security tooling, with English and Arabic fluency essential.

Qualifications

• Master degree in computer science is required.
• Proven experience in maintenance and support programs.
• Strong communication in a multicultural environment.
• Hands-on with AD/DNS/DFS, GPO, and Windows/Linux OS.
• Familiarity with virtualization and cloud tech (Nutanix, Kubernetes, Docker).

Responsibilities

• Maintain and support IT systems for the customer in KSA.
• Coordinate with France teams for IT activities and hardware replacements.
• Support production in GEOINT/IMINT, and liaise with engineering in France.
• Participate in IT training activities and deployment.
• Develop KPIs and contribute to ongoing improvements and reporting.

Skills

AD, DNS, DFS

GPO

Ubuntu 24.04

Windows Server 2022

Kubernetes

Ceph

Veeam Backup

Networking basics

English

Arabic

Education

Master degree in computer science

Tools

Nutanix AHV

Harbor

Kubernetes

Docker

PostgreSQL

MySQL

ElasticSearch

ESET antivirus

Job description

Job Description

The jobholder will have to perform the following activities:

• Maintenance and Support
• Support the Customer’s IT Administration team, in daily monitoring and to insure the contact with the Maintenance team in France for IT activities and supplier for hardware replacement;
• Support the Customer’s Production team, in day to day operation on GEOINT/IMINT activities, to take into account administration and to insure the contact with the Engineering team in France;
• Support IT Training activities;
• Support all operations in KSA, like deployment, acceptance phases or IT training;
• Contribute to continuous process improvement of the platform by supporting the deployment of software/hardware update and upgrade.
• Customers’ relationship
• Participate to all necessary meetings, conferences or workshops with our customers to insure the appropriate level of service;
• Contribute to reflect customer’s expectations or request;
• Supporting the activity in its evolving context (support operational teams, provide operational updates and requirements).
• Communication and reporting
• Ensure regular reviews and updates on activities to the team and the program manager;
• To setup and maintain KPIs allowing the monitoring of the maintenance and support activities;
• Capitalize knowledge (documentation and procedure writing, good practices gathering...)
• Maintain good relationship with the different actors involved in the platform (customer, back-office, providers and partner);
• Support deployment, lifetime operation and performance management of all Maintenance Program deliverables;

This position is contingent upon obtaining the required security clearance.

Main Requirements

• Must Have
  • Education: Master degree in computer science
  • Successful experience in maintenance and support program;
  • Communication skills to adapt to wide variety of interlocutors in a multicultural environment
  • Windows environment: Active Directory (AD), Domain Name System (DNS), Distributed File System (DFS), GPO;
  • OS: Ubuntu 24.04, Windows Server 2022, Windows 11 Linux knowledge (CentOS)
  • Virtualization Nutanix (AHV & NKP), Harbor and Kubernetes
  • Storage: Ceph
  • Backup: Veeam Backup
• Additional skills
  • IMINT/GEOINT trade core and geospatial software (I4D, SOCET GXP)
  • IT: hardware ( DELL server, Cisco),antivirus ESET, Firewall Stormshield/Opensense, PKI (EJBCA), Ansible
  • Working with basic network devices and concept such as IP, DNS, firewall and routing.
  • Knowledge in Database is a plus (Postgresql, MySQL, Elastic search)
  • Knowledge in cloud technology (Docker, Kubernetes)
  • Ability to learn and understand various, complex and technical subjects
  • Analytical skills to summarize, simplify complex topics
  • Ability to steer several activities in parallel
• Languages
  • English, mandatory
  • Arabic, mandatory
  • French, a plus

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Defence and Space Saudi Limited

Contract Type

Fixed term

Experience Level

Professional

Job Family

Customer Eng.&Technical Support&Services

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