Technical and Logistic Support

Airbus Industries; Riyadh; On-site; SAR 180,000 - 240,000; Full time

Job summary

Airbus Industries seeks a Maintenance and Support specialist to enable partner staff to take over maintenance of BEAM9 hardware, software, and IT support operations in Saudi Arabia. The role covers IT administration, GEOINT/IMINT activities, training, and deployment readiness, with a focus on continuous process improvement.

Responsibilities include coordinating with the France-based maintenance team, supporting production and training activities, and delivering regular operational updates.

Qualifications

• Master's degree in computer science and experience in maintenance and support programs.
• Strong communication skills to engage diverse interlocutors in a multicultural environment.
• Proficiency with Windows and Linux environments (AD, DNS, DFS, GPO; Ubuntu, Windows Server/11).
• Hands-on knowledge of virtualization, cloud tech, and container platforms (Nutanix, Docker, Kubernetes).
• Familiarity with geospatial software (IMINT/GEOINT) is a plus.

Responsibilities

• Maintain and support BEAM9 system operations and IT activities.
• Coordinate with France-based maintenance team and suppliers for hardware updates.
• Support GEOINT/IMINT production activities and admin tasks.
• Lead IT training initiatives and deployment phases in KSA.
• Develop KPIs and document procedures; ensure program reporting.
• Engage with customers and partners to reflect expectations and updates.

Skills

English language proficiency

Arabic language proficiency

French language proficiency

Excellent communication skills

Analytical thinking

Multitasking ability

Ability to work in multicultural teams

Target-driven

Education

Master degree in computer science

Tools

Ubuntu 24.04

Windows Server 2022

Windows 11

CentOS

Nutanix AHV

Kubernetes

Harbor

Ceph

Veeam Backup

Docker

PostgreSQL

MySQL

Elasticsearch

Job description

Job Description

A Maintenance and Support

The main responsibility is to make our partner s staff able to take over the maintenance of hardware software and support operations of the BEAM9 system

These operations consist of

• Support the Customer s IT Administration team in daily monitoring and to insure the contact with the Maintenance team in France for IT activities and supplier for hardware replacement
• Support the Customer s Production team in day to day operation on GEOINT IMINT activities to take into account administration and to insure the contact with the Engineering team in France
• Support IT Training activities
• Support all operations in KSA like deployment acceptance phases or IT training
• Contribute to continuous process improvement of the platform by supporting the deployment of software hardware update and upgrade

B Customers relationship

• Participate to all necessary meetings conferences or workshops with our customers to insure the appropriate level of service
• Contribute to reflect customer s expectations or request
• Supporting the activity in its evolving context
• support operational teams provide operational updates and requirements

C Communication and reporting

• Ensure regular reviews and updates on activities to the team and the program manager
• To setup and maintain KPIs allowing the monitoring of the maintenance and support activities
• Capitalize knowledge documentation and procedure writing good practices gathering
• Maintain good relationship with the different actors involved in the platform customer back-office providers and partner
• Support deployment lifetime operation and performance management of all Maintenance Program deliverables

This position is contingent upon obtaining the required security clearance

Main requirements

Must Have Education: Master degree in computer science Successful experience in maintenance and support program; Communication skills to adapt to wide variety of interlocutors in a multicultural environment Windows environment: Active Directory (AD), Domain Name System (DNS), Distributed File System (DFS), GPO; OS: Ubuntu 24.04, Windows Server 2022, Windows 11 Linux knowledge (CentOS) Virtualization Nutanix (AHV & NKP), Harbor and Kubernetes Storage: Ceph Backup: Veeam Backup Additional skills IMINT/GEOINT trade core and geospatial software (I4D, SOCET GXP) IT: hardware ( DELL server, Cisco), antivirus ESET, Firewall Stormshield/Opensense, PKI (EJBCA), Ansible Working with basic network devices and concept such as IP, DNS, firewall and routing. Knowledge in Database is a plus (Postgresql, MySQL, Elastic search) Knowledge in cloud technology (Docker, Kubernetes) Ability to learn and understand various, complex and technical subjects Analytical skills to summarize, simplify complex topics Ability to steer several activities in parallel Languages English, mandatory Arabic, mandatory French, a plus

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company s success, reputation and sustainable growth.