Technical Account Manager, Cybersecurity & Deployments

OPSWAT

Saudi Arabia

On-site

SAR 320,000 - 520,000

Full time

7 days ago

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Job summary

OPSWAT is seeking a highly skilled Technical Account Manager to join our cybersecurity team. You will act as a trusted technical advisor to enterprise customers, owning the post-sales relationship, supporting deployments, and ensuring successful integration and operation of OPSWAT solutions.

You will bridge customer needs with our product capabilities, collaborating with Sales Engineering, Support, Product, and Customer Success.

Qualifications

5+ years in a customer-facing technical role.
Strong cybersecurity tooling knowledge.
Experience with system integration and scripting.
Experience deploying and troubleshooting on-site.
Familiarity with cloud platforms and security ecosystems.
Excellent communication and documentation skills.
Ability to manage multiple client accounts.

Responsibilities

Serve as the primary technical contact for assigned enterprise clients.
Lead deployment, configuration, and optimization of cybersecurity solutions.
Perform on-site assessments and deliver workshops or training sessions.
Monitor technical health, troubleshoot issues, and ensure operational excellence.
Translate customer needs into product feedback and guidance for teams.
Collaborate with engineering, support, product and CS to relay customer feedback.
Participate in incident response and post-mortem activities when escalations occur.
Create and maintain technical documentation, runbooks, and environment overviews.