System Administrator

Kaspersky; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading cybersecurity firm based in Riyadh is looking for an experienced IT Helpdesk Engineer. The role includes providing both onsite and remote IT support across systems and applications, managing helpdesk tickets, and ensuring optimal IT operations. Candidates should have at least 3 years of experience in IT Helpdesk or System Administration, be fluent in English, and possess strong knowledge in supporting Microsoft Windows operating systems. This position offers the opportunity to contribute to an exceptional team while dealing with varied IT challenges.

Qualifications

• Minimum 3 years of experience in IT Helpdesk or System Administration.
• Strong experience supporting Microsoft Windows operating systems.
• Knowledge of VoIP telephony, especially Avaya, is an advantage.

Responsibilities

• Provide onsite and remote support for hardware and software.
• Answer helpdesk calls and manage tickets.
• Deliver first-line support for system administration tasks.

Skills

Fluent English

Strong written and verbal communication skills

Solid overall knowledge of IT systems

Supporting Microsoft Windows operating systems

Practical experience with Active Directory

Basic knowledge of IP networking

macOS knowledge

Strong service mindset

Good interpersonal skills

Organized and reliable

Education

Formal education in IT or telecommunications

Tools

Microsoft Windows

Active Directory

Cisco network devices

Dell and Lenovo workstations

Kaspersky endpoint security

Job description

Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world.

Today our team has more than 5 000 top level experts, all of them regular people with their own talents and hobbies. Together we protect the world from cyber threats.

Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving!

Job Responsibilities:

• Provide onsite and remote support for hardware and software
• Answer helpdesk calls and manage tickets in the ITSM tool from creation to resolution
• Deliver first-line support for system administration tasks, including Active Directory 2016/2019 (user accounts, passwords, DNS, DHCP)
• Set up, configure, and deploy PCs, laptops, and related equipment
• Ensure systems are updated with the latest security patches
• Provide cross-location IT support across the European & META region
• Work closely with Head Office in Moscow through remote hands activities
• Assist with server administration and the deployment of new server and network infrastructure
• Provide first-line support for network equipment such as switches and routers
• Support and maintain various business and specialized applications
• Handle daily IT operations including first, second, and third level support requests
• Prepare technical improvement proposals together with the line manager
• Deliver user training when required
• Work with systems including IBM servers, Cisco network devices, Dell & Lenovo workstations, and Canon printers
• Support client software such as Windows 11, macOS, Microsoft Office 2019/2021, Chrome, Internet Explorer,
• Adobe Acrobat and Photoshop, and Kaspersky endpoint security

Job Requirements:

• Minimum 3 years of experience in IT Helpdesk or System Administration
• Fluent English with strong written and verbal communication skills
• Solid overall knowledge of IT systems and environments
• Strong experience supporting Microsoft Windows operating systems (Windows 11, Windows Server 2022)
• Practical experience with Active Directory administration, DNS, and DHCP
• Basic knowledge of IP networking including routing and firewalls
• macOS knowledge is a plus
• Microsoft certifications are welcome
• Knowledge of VoIP telephony, especially Avaya, is an advantage
• Formal education or proven experience in IT, telecommunications, or a related field
• ITIL knowledge is a plus
• Basic understanding of project management methods such as PRINCE2 or PMBOK is an advantage
• Strong service mindset with excellent customer focus
• Good interpersonal and communication skills
• Organized, reliable, and able to plan and prioritize work effectively
• Team player with a positive attitude, able to work independently and collaboratively