Supervisor - SKIMS - Riyadh

Al Tayer Group Career site; Riyadh; On-site; SAR 60,000 - 110,000; Full time

Job summary

Al Tayer Insignia is seeking a department leader in luxury retail to ensure exceptional customer service and smooth department operations across boutiques and outlets in the GCC.

You will coach the sales team, manage merchandising and stock, and uphold brand standards while driving department targets. This role requires strong communication, coaching, and analytical skills in a fast-paced environment, with collaboration across store management and training teams.

Qualifications

• High school qualification.
• 4–5 years experience in Sales or Customer Service.
• Strong customer service and leadership skills.

Responsibilities

• Direct and coach the sales team to achieve department targets.
• Analyze daily sales data to maximise turnover.
• Resolve customer complaints or escalate to store management.
• Maintain grooming, presentation and professional conduct standards.
• Motivate staff and acknowledge team successes.
• Induct new starters into the department team.
• Ensure staff training in department operations with store management.
• Monitor department stock and flag depletions or losses.
• Merchandise the department in line with brand guidelines.
• Maintain high housekeeping standards on sales floor and stock areas.
• Comply with all policies including refunds, exchanges, security and safety.

Skills

Customer service

Team leadership

Merchandising

Stock control

Sales analysis

Education

High school qualification

Job description

At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail. For over 40 years, we’ve partnered with the world’s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you’ll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.

Job Description

To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target

Responsibilities

Functional Roles and Responsibilities

• Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor
• Analyse sales data to maximize sales on day to day basis
• Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
• Ensure that the standards of grooming, presentation and professional conduct are set and maintained
• Motivate team members to achieve shared goals and acknowledge team and individual successes
• Ensure all new starters are inducted into the department team
• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
• Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action
• Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand
• Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc,

Qualifications

Education/Certification and Continued Education

• High school qualification

Years of Experience

• 4 – 5 years experience in Sales or Customer Service environment