Supervisor - SKIMS - Riyadh

Al Tayer Group; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Al Tayer Insignia in Riyadh is seeking a department head to ensure excellent customer service through effectively managing the department team, controlling operations including merchandising and stock control to achieve targets.

You will direct the sales team on the shop floor, analyze daily sales data, resolve customer complaints, maintain grooming and professional standards, motivate staff, induct new starters, train the team, monitor stock levels, and ensure brand‑guided merchandising and

Qualifications

• Experience leading a sales or customer service team.
• Strong customer focus and service standards.
• Ability to coach and motivate a diverse team.
• Merchandising and stock control knowledge.

Responsibilities

• Direct and coach the sales team on the shop floor.
• Analyse daily sales data to maximize performance.
• Resolve customer complaints professionally or escalate to the Store Manager.
• Maintain grooming, presentation and professional conduct standards.
• Motivate team members to achieve targets and acknowledge successes.
• Induct and train new starters within the department.
• Collaborate with Store Manager and Training to train staff.

Skills

Sales leadership

Customer service

Team coaching

Merchandising

Education

High school qualification

Job description

At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail. For over 40 years, we’ve partnered with the world’s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms. With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together. Here, you’ll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow. Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.

Job Description

To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target

Responsibilities

Functional Roles and Responsibilities

• Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor
• Analyse sales data to maximize sales on day to day basis
• Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
• Ensure that the standards of grooming, presentation and professional conduct are set and maintained
• Motivate team members to achieve shared goals and acknowledge team and individual successes
• Ensure all new starters are inducted into the department team
• Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
• Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action
• Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand
• Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc,

Qualifications

Education/Certification and Continued Education

• High school qualification

Years of Experience

• 4 – 5 years experience in Sales or Customer Service environment