Supervisor, Project

Catrion Group; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A healthcare catering firm is looking for an Operations Manager in Jeddah. The ideal candidate will lead the catering team, ensure high-quality service, and maintain food safety standards. Strong experience in managing large healthcare operations is essential, with a focus on cost-efficiency and excellent communication skills. This role requires a proactive approach to client satisfaction and operational excellence.

Qualifications

• Strong operations management experience in large healthcare settings.
• Knowledgeable in nutrition and special dietary requirements.
• Good interpersonal skills and positive customer approach.

Responsibilities

• Manage the catering team for quality food service.
• Oversee operational performance and team leadership.
• Ensure food quality, presentation, and compliance with standards.

Skills

Basic food and beverage knowledge

Communication skills

Fluency in English

Ability to work under pressure

Well-groomed and cheerful attitude

Cost-efficient operation management

Computer proficiency

Health and Safety Training credentials

HACCP Certification

Strong operations management

Job description

Responsibilities

• Manage the catering team to ensure they provide consistently high-quality food and service to patients, staff, and all hospital visitors.
• Operational oversight with a hands-on leadership style, with competencies across all areas of the operation.
• Perform tray assessments to ensure food quality and presentation and tray accuracy, randomly check accurate tray delivery to patients and completion of service within the stipulated time.
• Evaluate the Performance of Patient Service Experience and exceed patient and customer satisfaction.
• Develop robust kitchen operating procedures with line manager and ensure compliance with Food Safety and Quality standards.
• Ensure implementation of menus as per dietary requirements to meet patients’ nutritional needs, including options accessible to team/ward staff outside kitchen hours.
• Ensure effective and accurate record keeping and documentation to prove due diligence and compliance with CATRION and MOH inspection.
• Liaise with direct manager for any support required at other locations.
• Responsible for all administration as required.
• Conduct and assist in the completion of employee evaluations or appraisals as per company procedure.
• Conduct regular area reviews to ensure team members are meeting performance standards and that agreed services are delivered as per contract/agreement.
• Deliver budgeted profit through management of food costs, labour costs, and overhead costs.
• Manage client relationships through regular, formal and informal interaction, addressing issues quickly without compromising project profitability.
• Ensure the highest standards of food safety and hygiene are maintained in accordance with the Quality Assurance Program; follow safe work practices.
• Report any equipment defects, maintenance requirements that could hamper service and liaise with the appropriate internal or external party.
• Report all accidents, incidents, injuries, and customer complaints immediately.
• Attend client and company training courses as deemed necessary and participate in safety initiatives.
• Ensure effective deployment of staff as per business needs to meet service requirements through robust roster planning.
• Attend daily meetings, briefings, trainings, and meetings as required.

Skills

• Aware of basic food and beverage knowledge with knowledge of nutrition and special diets
• Good in communication skills, both written and verbal
• Fluent in English; working knowledge of Arabic is an added advantage
• Ability to work effectively under pressure and willingness to work long and extended hours, with multitasking
• Well-groomed, friendly, cheerful, and polite attitude
• Enthusiastic and passionate about consistently providing exceptional service to customers and clients
• Ability to ensure a cost-efficient operation with optimum utilization of labour, equipment, and facilities within the budget framework
• Proficient in computer programs (MS Office – Word, Excel, PowerPoint & Outlook)
• Credentials in Health and Safety Training
• HACCP Certification preferred
• Must be strong in operations with ability to manage large healthcare operations